21CN is changing the rules for our industry. It's exciting but it's also challenging. In recognition of this, when BT announced its vision, strategy and proposed timeline for 21CN in June 2004, we also announced our plans to consult openly with our wholesale customers.
Being the first incumbent to undertake such a programme means there was no manual to show us step by step how to build 21CN, and we knew that BT alone does not have all the answers. That's why we are committed to taking what - for our industry - is an unprecedented approach to openness, transparency and inclusiveness. We therefore created Consult21, the largest voluntary industry consultation programme of its kind anywhere in the communications world today.
BT's wholesale customers have been actively involved in this process, and have challenged, questioned and supported 21CN.
Consult21 has made significant progress but there is still much to do. Recognising that it is only by the industry working in the spirit of openness that the benefits of what 21CN can do for society will be optimised, BT remains committed to giving wholesale customers an opportunity to input and influence 21CN's development.
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'Under Consult21 we are united in helping each other to transform the telecoms industry for the ultimate benefit of all our customers.' |