21CN will mean communications at any time, from anywhere, using whatever device the consumer wants to use with more tailored packages created for end user demographic groups. 21CN will enable increasing levels of end user self-service and offer radically improved service quality.
Already 21CN is enabling CPs to deliver new services like high speed broadband to their customers. With better network capacity to manage the growth in new media content, 21CN will enable CPs to offer hi-definition video services on demand to millions of UK homes in 2008. On the horizon – and expected in 2009 - are integrated voice and broadband services and hi-definition voice services for UK homes.