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What is 21CN?
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What is 21CN?

Baby reaching out21CN is BT’s global, software driven customer network that introduces a new, simpler portfolio of next generation services. It is the foundation for BT’s transformation into a global, software-driven communications business.

Fundamentally 21CN is about customer choice - it's a platform for innovation that truly puts flexibility and choice in the hands of our customers – both in the UK and across the world. To meet the needs of all our customers – both today and in the future - the scope of 21CN has been expanded and now includes:

  • the introduction of software-driven innovation capabilities
  • elements that better meet the needs of BT’s enterprise customers and global reach
  • new technology to improve mobile access
  • consistency between 21CN and any potential BT next generation access strategy.
 

21CN in a nutshell

  • 21CN - driving a radical simplification

  • 21CN - BT's enabling infrastructure for growth

  • 21CN - a world class customer experience

  • 21CN - greater control, choice and flexibility

  • 21CN - today's most complete, exciting and ambitious business transformation

  • 21CN - implementation and industry consultation is underway

  • 21CN - it applies to our international business too