How much is BT investing?
21CN is a multi-billion pound programme. It includes significant labour, technical equipment and systems development spend. As well as positioning the company to be able to offer a host of new services for customers, the programme is also addressing the need to cut costs.
What financial benefits will 21CN deliver?
21CN will deliver compelling financial benefits for BT and its shareholders in terms of cost savings, good returns on investment and exciting growth opportunities.