We were once purely technology-led. Our focus now is to create a service-led company. There’s a big difference.
Customers are at the heart of everything we do. First and last, we’re dedicated to helping our customers thrive in a changing world. To make sure we do that, we’ve set ourselves our five key values, which define the sort of company we want to be. These are:
Trustworthy: we do what we say we will
Helpful: we work as one team
Inspiring: we create new possibilities
Straightforward: we make things clear
Heart: we believe in what we do
Our values spell out how we need to be – with our customers, and with each other.
For different areas of our business, our values may carry slightly different meanings. But at heart, our commitment is always the same – to work together, extend our boundaries, and always do what we promise.
The fact is, when our customers succeed, we succeed. Building on that understanding requires positive change in how we work. Change to which we can all contribute.
So, how can you make a difference?