Careers


Training and development

Get with the programme

You’ll be in a real role from day one. You’ll get genuine responsibility. You’ll quickly be able to make your mark. And you’ll have the opportunity to create a real impact at BT. Sound good?

During the two year graduate programme (or 3 years if you join our finance programme), you’ll also be given the structured development to help you become a future leader. It’s a steep learning curve, but you’ll have all the personal support you need to succeed. Our core and streamed training will form the backbone of the scheme, but you’ll get the chance to lead your development, and shape your own programme as it goes along.

Some graduates will undertake a 3 - 6 month project in a Customer Service Environment, working at the sharp end to improve the customer experience and helping us to become number one for customer service.

Your training will be split into three areas:

To view an example of how each stream of our graduate programme is structured - launch the timeline


Core programme

A structured development programme for all our graduates to build your leadership capability and core skills. The programme includes:

Streamed development

The specific training you need to become one of the best in your business area – developing your knowledge and skills in this functional area

Local development

Training and development to help you hit the ground running, and put the skills you have learnt into action.


  • BT Induction
  • Commercial Awareness
  • Presentation Skills
  • Graduate Career Launch
Professional services 
  • Professional Services Induction
  • Building Capabilities
  • Business in the Future

ICT & research

  • ICT & Research Induction
  • Agile Training
  • Electives with Learning Account

Functional specialists

  • Finance – CIMA
  • HR – CIPD
  • Marketing – CIM
  • Procurement - CIPS

Customer experience

  • Customer Experience Induction
  • Cycle of Service Challenge
  • The Customer Experience

Your local development could include:

  • Risk Management
  • CCNA (Cisco Networks)
  • Selection & Interviewing Techniques
  • People Engagement

Launch our interactive timeline to find out more about the training and development for each of our streams.