Can you motivate and lead people? Would you like to make a direct impact on our customers’ lives? Then the Customer Experience stream is the place for you.
Our customers are at the heart of everything we do, and joining the Customer Experience stream offers a unique opportunity to make a visible impact. That’s because our Customer Experience people are at the front line of BT, and the work they’re doing is making a significant difference, both to our customers and to the wider world we live in.
Throughout your graduate programme, you’ll be improving your communication and influencing skills, as well as your ability to motivate and lead teams. You need to be able to inspire, communicate well and be a strong team player. You could be managing a team of people who are looking after our individual customers on a daily basis. Or you could be advising some of our biggest corporate customers on the way they communicate across their business. We have opportunities throughout the UK, from Truro to Thurso.
Customer Management: you’ll be working mostly as a team manager - leading a team of colleagues in one of our contact centres or a team of engineers in the field, and enabling them to deliver high performance. You could also be managing high-profile projects to deliver improvements to customer service. You’ll need to be resilient, achievement-focussed, able to think on your feet and to stay calm under pressure. It’s a fast-paced environment and you’ll be making a direct impact on the satisfaction of our customers.
Business Corporate Sales: In business corporate sales, you’ll be trained to become part of a world-class sales team – one that provides our corporate customers with our pioneering customer service and leading-edge technology. You’ll gain valuable experience by working closely with senior management. You’ll foster relationships across all parts of BT including marketing, finance and strategy, and throughout your customers’ businesses, from IT Managers to executives. You’ll need to be a quick learner and have a strong personality, good judgement and a passion to provide the best possible solutions for our customers.
