Job title: Director, Manufacturing & Automotive Sector
Business Unit: GS UK
Joined: February 1997
When I joined BT in 1997 as Commercial Manager, it was embarking on a huge change programme, so it was exciting to be part of that. By utilising my qualifications and experience I had the privilege to contribute to the business through a variety of roles and I am now the Director, Manufacturing & Automotive Sector. The flexibility of BT enabled me to utilise my skills in various roles and devote time to my family, which is what really appealed to me, and I was able to do justice to both.
My current role is extremely varied and includes responsibility for sales and account management through to delivery teams. I am also responsible for setting sector strategy and marketing plans to deliver against new business, revenue growth and profitability targets. Customer satisfaction and employee CARE programmes are also part of my remit.
The best thing about my job is the variety of people it brings me into contact with - from CEOs of some of the world's largest corporations, to technical and service experts, legal and regulatory teams and service delivery specialists. I work with people so skilled in their fields that I am able to learn a huge amount from them.
BT, as a company, is changing in that there is now a much clearer focus on profitable growth and every new deal is scrutinised to ensure optimum profits. Waste is slowly but surely being eliminated and this can only be a good thing. Roles have changed and people are not just responsible but also accountable.
To affect business change you have to change behaviours and this takes time and energy. My role is pivotal to ensuring that my team understand the role they play in BT's future.
Learn more about what's it's really like to work for BT.