Jo Osborne

Jo Osborne

Job title: BT Group Graduate Development Programme Manager
Business Unit: BT Group HR Talent
Joined: July 1997

I joined BT as a Graduate in 1997 and since then I’ve had a varied career in BT. I started out in the Research Department developing business models to better understand customer migration. Moving on after a couple of years into the really exciting area of virtual and augmented reality where I worked as a Project Manager. I then moved into a role where I managed a team whose job it was to support the down streaming of technology and innovation; through developing propositions to obtain funding to develop our research.

After a while this role evolved into working with our market facing units on large bids using BT’s research and innovation capabilities as a differentiator in the market place. I really enjoyed this role; it allowed me to engage directly with BT’s customers and show them future technologies and innovation that could impact their business and their customers. There was often some real light bulb moments where a customer could see the potential for a particular technology hugely impacting their business.

My current role couldn’t be more different as I now run BT’s Graduate development programme. This has been a complete career direction change into Talent Management.

What I enjoy most about my job is working with the graduates kicking of their new careers and watching them develop and grow into their roles. They are an extremely enthusiastic group of people and you can’t help get motivated when engaging them.

One of the most important skills I bring to my role is the ability to see the bigger picture and the long-term impact of short-term decisions. The Graduate Development Programme is all about recruiting and Developing our future leaders and decisions made today will impact our future not tomorrow but in the years to come.

So what’s next for me? I plan to stay in a HR role but move into the Organisational Design side of HR. Organisational Design is a fascinating subject and with a company the size of BT there is great scope to make real positive change happen.

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