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At BT, delivering an outstanding customer experience is at the heart
of everything we do – and we rely on the people in our contact centres to make it happen.


Contact centres

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They keep our customers connected. Helping them make the most of our amazing products and services, and working to put things right if they go wrong.

Join us and you’ll be the voice of BT. You’ll become a brilliant, highly trained communicator, and get the support you need to make a real difference every day.

Find out where you could fit in, and what’s in it for you.

Be flexible

We have 23 contact centres across the UK with a variety of positions available. So whether you’re looking for something permanent, or a temporary job that you can fit in around college or family commitments, there’s a good chance we’ve got a place for you.

If you join us on a temporary contract, you’ll be managed through our relationship with Manpower, one of the world’s best-known providers of people to business. But regardless of whether you’d prefer to work on a permanent, temporary, full-time or part-time basis, all employees do the same work, and receive excellent benefits and rates of pay.

Why join us?

Great training, exciting products and services, and a range of shift patterns to choose from – develop your career with a growing business dedicated to bringing people together.

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Customer service roles

Our customer service advisors are the voice of BT. When someone buys one of our products or services, they're on hand to make sure everything runs as it should, every step of the way.

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Sales advisor roles

Our sales advisors answer calls from existing and potential customers across the country, working with them to understand their needs, improve their service and find the products and services that match.

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Our locations

Find your nearest BT contact centre – with sites across the UK, we could be closer than you think.

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