As one of our sales advisors, your job is to grow our customer base and keep them happy. You’ll sit within one of our sales, value or loyalty teams – where you’ll take inbound and make outbound calls to our customers – ensuring they’ve got all the information they need to make the right decision about our products and services.
You’ll tailor each solution to the individual, offering new services, upgrades or rewarding our customers for their loyalty. For you it’s about making that connection with customers and building trust early on to help people see that BT is the best place for them to be.
It’s this personal approach that sees our sales advisors consistently hitting their individual and team goals, and taking home fantastic bonuses and rewards for their achievements. If you’re comfortable working to targets and love getting to know your customers, you’ll fit in perfectly.
There’s one thing our sales superstars all have in common: potential. For us direct contact centre experience isn’t essential – although we do tend to look for people with some previous sales experience in a customer-facing environment or experience of working to targets.
It’s all about listening to our customers, so if you’re an empathetic and resilient problem solver capable of growing our customer base and ensuring our customers make the most of our products and services, you’ll go a long way here.
Someone who is great at listening, building relationships with lots of different people and can think on their feet will do really well at BT.
At BT, being there for our customers is our shared goal. To make sure we’re on hand to provide assistance when our customers need it the most, our people work shift patterns that ensure we can keep our contact centres open from Monday to Sunday, generally between the hours of 8am-10pm. It’s a flexible approach to customer service and one that many of our advisors love. Whether that means getting to the gym when it’s nice and quiet or picking the kids up from school, our people fit their lifestyle around their work. We also make sure our evening and weekend shifts are shared evenly between everyone. That way our advisors can bring their best self to work every day.
So, how does that look?