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Laura Harvey

Software engineer apprentice
Technology, Service & Operations

About you:
I am a third year apprentice currently working on the PACS engineering team. I am the lead for user engagement for this critical BT system. PACS is central to the rollout of our TV network, and to increase BT’s broadband capacity given the massive growth in data enabled devices and demand for broadband services. I won STEMNETS ‘Most Inspirational Technician of the year” award as a BT apprentice, and am an active STEM Ambassador.

Your key duties and responsibilities:
1. Acquiring feedback from users and managing reported issues.
2. Assisting in the delivery of software that improves system functionality and usability.
3. Automate processes for our users.

Explain why you chose an apprenticeship:
How you have benefited from your Apprenticeship including your personal progression?

For me, it has been the turning point in my life. Before joining the scheme I had little idea or guidance as to what career to pursue. I left sixth form with good enough grades for University, but I wasn’t certain what course I wanted to do, and I couldn’t have afforded it even if I did. My apprenticeship changed all this, it fully funds my academic degree and qualifications, it has enabled me to discover myself and my potential as a young professional and I passionately believe that I wouldn’t have got the same experiences and achieved what I have achieved if I had simply gone to university. I have had the opportunity to meet with senior managers and CEO’s, I have met the Chairman and been involved in numerous events that I wouldn’t normally have had the opportunity to be involved with. These include taking calls for RND and helping out at the London Olympics with BT London Live, as well as organising my own volunteering events, that not only benefited me, but my wider team also.

What do you consider your greatest achievements and future plans for your career?
Since starting, I have received a National award from STEMNET named ‘most inspirational technician. I’ve developed technically and academically, being recognised by my Director as ‘best apprentice’. I have also been nominated twice for National Apprentice of the Year award 2013. All great achievements and ones I am very proud of.

After I graduate I intend to pursue a career in project management, or similar, where I can further develop my leadership capabilities.

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