The successful modernisation of healthcare information systems and the building of the NHS Care Records Service (NHS CRS) in London depends on close working and collaboration between BT, individual trusts and NHS London.
Our engagement and deployment framework underpins all the activities we work on together.
In designing this 'joined-up' approach, we have taken great care to avoid advocating an inflexible 'one size fits all' solution. Instead, the focus of all our activity is an individual trust and its specific requirements. Our aim is to manage change together through an approach built on relationships not products.
We call this approach Customer Centric Deployment.
Customer Centric deployment characteristics: