BT's Health Service organisation is building industry recognition for being a safe pair of hands in delivering proactive service management.
Health professionals in the NHS require a consistent, high quality service from BT so that they can deliver patient care 24 hours a day, seven days a week, every day of the year.
It uses world class service processes, focused around internationally recognised industry best practice and standards such as ITIL and ISO/IEC20000, to ensure a consistent high-quality approach.
ITIL
ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world.
It provides a cohesive set of best practices drawn from the public and private sectors internationally. ITIL is supported by a comprehensive qualifications scheme, accredited training organisations and implementation and assessment tools.
ISO/IEC 20000
ISO/IEC20000 (formerly BS 15000) is a standard based on a set of requirements which have been derived from the best practice guidance in ITIL to allow organisations to be formally assessed for compliance and achieve registration.
End-to-end
BT Health Service provides complete end-to-end service management. This means BT is directly involved at every stage of the customer's experience, from initiating and building new applications and services right through to their introduction and live use. Both hardware and software being used by people in the NHS are actively monitored and managed by the Health Service team.