RABiT jumps to restore services
An automated toolkit called RABiT is helping incident teams across the UK to deal with serious network failures faster than ever before.
RABiT - it stands for rapid analysis of incidents in BT - works by interrogating the millions of BT’s network records and pulling out the data needed by incident teams to diagnose the parts of the network affected.
It means there is now a huge saving in time to restore services compared to the previously used manual system.
The clever piece of technology was created and built by engineers in BT‘s Operate business and it wasn’t even allowed the customary trial run to iron out any teething problems.
Instead it was called into action last April when a major incident in Ilford, east London damaged a significant number of underground cables and left customers without service.
The toolkit had only just started going through testing yet successfully showed its capabilities in dealing with large scale incidents with relative ease as well as demonstrating its value.
Using the technology has also helped reduce time to repair customer circuits on BT’s 21st century network simply by providing information relating to them in one place for repair teams to access quickly.
Simple appoach to innovation
RABiT offers the 21C service teams a tool that allows users the ability to easily filter on their required data to enable current performance levels to be achieved and maintained through being able to easily access inventory, network and routing data during repair activities.
Paul Weir, director technical infrastructure solutions, service assurance, BT Operate believes the tool is a perfect addition for customer services.
“RABiT is a great tool that helps us proactively identify customers impacted by faults, so that we can quickly utilise our large network re-route capability, and restore service. It’s systems like this that help us maintain our service quality leadership, especially for private circuits.”
The capability used in RABiT was first developed at the end of 2008 as part of an overall improvement programme to address problems that were damaging customers’ experience of BT or getting in the way of delivering things right first time.
For the team it was a simple approach to innovation in as much they took a slow manual system and, from scratch, built an automated fast working toolkit that gives visibility of BT's network. It means that during incidents BT teams can more easily keep customers informed of impact and progress to restore services.
And for customers the benefit is that it allows them to manage their resources more effectively.