BT Technology Journal - Archive


Commemorating 25 years of publication

CallMinder - the development of BT’s new telephone answering service

K Beacham and S Barrington




The CallMinderTM service, or answering machine in the network´, is proving to be very popular with BT´s customers. The introduction of the service broke new ground in being the first large-scale deployment of interactive voice platforms within BT´s network. This paper describes the service, the platform architecture and the development and deployment activities.

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