Inside BT

Podcasts expand e-learning for BT Wholesale customers
BT Wholesale has introduced a new e-learning system that is enabling teams across its business to engage more fluidly and productively with communication provider customers...

BT Wholesale CRM team takes lead in issues resolution
A team from BT Wholesale has paved the way for increased customer satisfaction by helping to fix problems more quickly and make the process for issues resolution far more transparent...

Working to an agile manifesto
Keeping ahead of the game is something BT will always strive for if the company is to continue to flourish as a commercial organisation...

Summer placement adds shine to BT research
When Massachusetts Institute of Technology (MIT) undergraduate Tanya Goldhaber heard that BT was on the look-out for a keen and capable student to accept a research placement in the UK, she knew right away that she had to put herself forward…

21CN: Changing the way we work
In early April, BT confirmed that the company’s 21st century network (21CN) programme had successfully met its year-end targets with Ethernet and broadband service availability numbers looking particularly impressive…

Social networking - time to 'party on'
It’s impossible to ignore social networking. According to Ofcom, half of all children in the UK have a profile on a social networking site along with one in five adults…