BT Press Releases

DC11- 173                                                                  July 19, 2011

BT recruitment underway in West Bromwich

The first wave of recruitment by BT to fill 450 new posts at its multi-million pound state-of-the-art new customer service centre in West Bromwich is underway.

The Providence Place business development centre, which will provide customer services support for UK fixed-line phone and broadband customers, is due
to open in October.

The recruitment drive is part of the company’s ongoing involvement in the regeneration of West Bromwich, in partnership with Sandwell Metropolitan Borough
Council.

A website has been launched giving further details of the posts and an online application form is available at:
http://www.btplc.com/Careercentre/BTMSLopportunities/index.htm

BT is also working with the local authority and other organisations running re- skilling programmes to ensure as many of the jobs are filled by local people.

In the initial recruitment phase, BT Managed Services Limited (BT MSL) – a subsidiary of BT Group - will be looking for up to 25 first line managers, who will be
required from September onwards, and 126 customer service advisors from mid- October.

The first wave of recruitment will run until the end of November, with the next advisor opportunities available during 2012.

These will be a mixture of full-time and part-time posts, but the majority will be full-time. The centre will be open seven days a week from 7am until 11pm.

Angus Flett, managing director of customer service and service operations for BT Wholesale, said: “This will be one of the UK’s largest internet service provider
customer service operations providing support for homes and businesses up and down the country.

“Over the coming months, customer service advisors, line managers and centre managers will be recruited to handle incoming enquiries and payments.”

The centre is providing the customer service on behalf of internet service provider companies who sell phone and broadband services in the UK.
The deal was brokered by Transform Sandwell, the strategic partnership between BT and Sandwell Council.

Councillor Darren Cooper, leader of Sandwell Council, said: “This BT recruitment drive is a major boost for the local community and also an important part
of the ongoing £200 million regeneration of this area, which we hope will act as a further catalyst for attracting additional investment.”

The business centre is part of the £75 million All Saints Development, at the junction of the A41 Expressway and Cronehills Linkway, believed to be one of the
largest regeneration projects ever undertaken in the Midlands.

Matt Burgin, director of property specialists Stoford, responsible for delivering the prestigious scheme added: “These are exciting job opportunities in a building
which offers a superb working environment. It is a very positive step forward.”

Ends