BT Press Releases

DC13-176                                                        May 30, 2013

BT relaunches bt.com and email services

BT announced today that it is switching millions of its broadband customers’ email accounts to a new BT Mail service, as part of a major relaunch of BT.com and its email services.

The company revealed last month that the new BT.com will combine breaking news and simple access to email with customers’ BT account and billing information, from June 2013. All of the services and content will be available via a single log-in.

During the summer, the BT Yahoo! portal will close, but customers will be able to access their BT Yahoo! Mail account by clicking on a link from BT.com. Later in the year, customers will be moved to BT Mail. Their inbox, including all of their folders, will be moved over and customers will keep the same email address, although they may be prompted to change their password.

Nick Wong, director of online for BT’s Consumer division, said: “The new BT.com has been developed to make things easier and more engaging for our customers. They will only have to log in to this single site for all their requirements.

“The new BT.com will feature breaking and exclusive news and features from a dedicated team of journalists at the Press Association covering areas such as news, entertainment and lifestyle. With BTSport.com also launching in the summer, we’ll bring customers exclusive live sports action as well.

“We will be switching customers’ email over to BT Mail, which will include the features and functions they expect from a modern email service. It will also feature in-built anti-virus and anti-spam solutions. We will be keeping our customers fully informed about what changes to expect and when they will be able to enjoy the new services.”

BT has chosen Critical Path to provide the BT Mail new email service.

Mark Palomba, CEO of Critical Path said: “BT is one of the world’s leading providers of communications services and solutions. Critical Path’s world-class portfolio of products, delivered as white-label services, allows the

BT brand to stand at the forefront in the minds of its consumers. Critical Path is excited about working with BT as it develops an innovative new online experience that will act as the primary launch pad for all BT online digital services.”

BT will be contacting all of its BT Yahoo! customers in the coming months to tell them what to expect before their email is switched to the new service. BT Business email services are not affected by the change. Customers can read more about the changes at bt.com/btlife

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