BT Press Releases

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1 February 2013



BT Group plc (BT.L) today announced its results for the third quarter and nine months to 31 December 2012.

Ian Livingston, Chief Executive, commenting on the results, said:

"Our fibre plans are helping to make the UK a broadband leader in Europe. More than 13 million premises can access our fibre broadband and we are passing around 100,000 additional premises every week. Take-up is growing strongly with around 1.25 million homes and businesses now enjoying the benefits of faster speeds. This gives us an excellent platform for our push into TV and Sport later this year. Our pre-season training is going well. We have secured attractive new content and world class production facilities at the Olympic Park and are building a strong team.

“Our engineers have worked tirelessly following some of the wettest weather on record. Not only did they complete a record number of field visits in the quarter, they also connected a further 281,000 homes and businesses to broadband and helped us grow the number of landlines. BT Global Services has also done well securing £1.9bn of new orders, up 17%.

“We have made progress in a number of areas and delivered solid financial results. These are in line with our expectations for the year, which remain unchanged.”

Third quarter and nine months results:

Third quarter and nine months results

Before specific items
2 Before specific items, pension deficit payments and the cash tax benefit of pension deficit payments



Line of business results

BT Group plc



Operating results overview
Our key measure of the underlying revenue trend, underlying revenue excluding transit, was down 3.1%, an improvement compared with recent quarters reflecting better performances from BT Global Services and BT Wholesale. Whilst improving, our underlying revenue trend continues to be impacted by the tough conditions in Europe and the financial services sector, regulatory price reductions and lower revenue from calls and lines.

Reported revenue of £4,359m was down 9% which includes the impact of certain regulatory decisions which have been treated as a specific item (see Specific items below). Excluding specific items, revenue was down 6% at £4,510m. This decline includes a £66m reduction in transit revenue (including mobile termination rate reductions of £37m), a £50m negative impact from foreign exchange movements, and an £8m impact from disposals.

Underlying operating costs before depreciation and amortisation were down 7%, or 5% excluding transit, reflecting the impact of our cost transformation programmes and reduced cost of sales due to the decline in revenue. Total operating costs before depreciation and amortisation and specific items decreased by £274m, or 8%, to £3,069m, and have reduced by over £1bn for the nine months.

Adjusted EBITDA increased by 2% to £1,548m. Foreign exchange movements and disposals had no significant impact on EBITDA.

Depreciation and amortisation decreased by 4% to £706m largely due to lower overall capital expenditure over the last three financial years. Capital expenditure decreased by 14% to £572m primarily reflecting the higher spend last year on Wholesale Broadband Connect.

Profit before tax
Adjusted profit before tax was £675m, up 7%, reflecting the higher EBITDA and lower depreciation and amortisation. Reported profit before tax (which includes specific items) was £628m, down 4%.

The effective tax rate on the profit before specific items was 22.7% (Q3 2012: 24.1%) and is in line with our outlook of around 23% for the full year.

Fibre and broadband
We have passed more than 13m premises with our fibre broadband, an increase of around 1.3m in the quarter. Take-up is growing strongly and we achieved around 250,000 connections in the quarter, with around 1.25m homes and businesses now taking a fibre based service.

Total broadband market net additions1 grew 7% to 281,000 of which we added 122,000 retail broadband customers, a 44% share.

In the quarter Ofcom issued its final determinations on disputes over historic Ethernet pricing (see Specific items below). We disagree with the determinations and are likely to appeal against them. These determinations cover the period from April 2006 to March 2011 and do not impact Openreach’s current pricing for Ethernet products.

The charge controls for WLR, LLU and ISDN30 products which became effective in April 2012 impacted revenue in the quarter. We continue to expect these to have a negative impact of around £100m-£200m on group revenue in the 2013 financial year with a further similar year on year impact in the 2014 financial year. The July 2012 Court of Appeal decision against wholesale ladder termination pricing also impacted the third quarter year on year EBITDA trend by £12m.

Ofcom’s final determination on the Business Connectivity Market Review and the associated Leased Lines Charge Control is expected to be issued in the next few months. We also expect the consultation on the Wholesale Narrowband Market Review in the next few weeks.

1 DSL and fibre, excluding cable

Specific items
Specific items resulted in a net charge after tax of £38m (Q3 2012: £15m net credit).

Charges of £151m and £36m were recognised against revenue and EBITDA, respectively, following Ofcom’s determinations on historic Ethernet pricing.

Restructuring charges of £28m (Q3 2012: £8m) were incurred. In the quarter we started the next phase of our group-wide restructuring programme which is expected to generate future cost savings and further improve customer service delivery. As part of this programme, we commenced the reorganisation of BT Innovate & Design and BT Operate, our two internal service units, to form BT Technology, Service and Operations (BT TSO). This new unit is responsible for the innovation, design, test, build and running of our global networks and systems on an end to end basis. We are also further rationalising and transforming our resources, processes, networks and systems within BT Global Services. We expect additional group restructuring costs to be incurred over the remainder of this year and next.

A profit of £9m was recognised on the disposal of our remaining 9.1% interest in Tech Mahindra. Our total investment in Tech Mahindra has in aggregate generated returns of around £350m. Net interest income on pensions was £8m (Q3 2012: £50m).

Earnings per share
Adjusted EPS was 6.6p, up 8%, reflecting the growth in profit before tax. Reported EPS (which includes specific items) was 6.2p, down 2%. These are based on a weighted average number of shares in issue of 7,865m (Q3 2012: 7,766m).

Free cash flow
Normalised free cash flow was an inflow of £807m, an increase of £173m compared with the prior year principally reflecting the timing of customer receipts and lower capital expenditure.

Adjusted free cash flow, which includes a £157m tax benefit from pension deficit payments (Q3 2012: nil), was an inflow of £964m (Q3 2012: £634m).

The cash cost of specific items was £96m (Q3 2012: £48m) including £44m following the regulatory decision on historic Ethernet pricing, restructuring costs of £29m (Q3 2012: £27m) and property rationalisation costs of £17m (Q3 2012: £21m).

Net debt and liquidity
Net debt was £8,140m at 31 December 2012, a reduction of £897m in the quarter largely reflecting the adjusted free cash inflow of £964m and Tech Mahindra disposal proceeds of £113m. These inflows were partly offset by an outflow of £96m for specific items and £75m for the purchase of 32m shares under our share buyback programme.

At 31 December 2012 the group had cash and current investment balances of £2.2bn and available facilities of £1.5bn providing us with a strong liquidity and funding position. In January 2013 £1.4bn of term debt matured and was funded from these cash and investment balances.

The IAS 19 net pension position at 31 December 2012 was a deficit of £4.3bn net of tax (£5.5bn gross of tax), compared with a deficit of £1.9bn (£2.4bn gross of tax) at 31 March 2012 and £3.1bn (£4.0bn gross of tax) at 30 September 2012. The higher deficit over the nine months principally reflects the lower discount rate, with asset values up £0.3bn. The IAS 19 accounting position and key assumptions for the liability valuation are:

IAS 19 accounting position and key assumptions for the liability valuation


BT Global Services

BT Global Services results

Underlying revenue excluding transit decreased by 5%, reflecting the continued tough conditions in Europe and the financial services sector. Revenue was down 8%, including a £44m negative impact from foreign exchange movements and an £8m impact from disposals.

Order intake was strong at £1.9bn in the quarter (Q2 2013: £1.3bn; Q3 2012: £1.6bn). We signed contracts with leading organisations around the world including: Novartis, for new collaboration services and to connect additional global locations; Visa Europe, to provide managed solutions for its payments processing and corporate services; KPMG, for the provision of managed network, voice and conferencing services; HTC, for a global customer contact management solution covering 60 countries; the City of Edinburgh, for a technology refresh of the council’s education service; Clarins Group, to transform its global IT infrastructure and improve the management of its critical applications; and the Public Employment Agency of Spain, to provide cloud-based IP telephony and contact centre services for 800 branches.

Operating results
Net operating costs decreased by 10% reflecting the reduction in revenue and the impact of our cost transformation programmes. Underlying net operating costs excluding transit costs declined by 7%. In the quarter we continued our network optimisation programme, adding new points of presence in Europe and Asia to enhance service delivery to customers and to reduce third party network costs. We have also improved commercial terms with some of our suppliers, which reduced contract delivery costs, and we opened a new centre for contract management services, which will provide better customer service and lead to more efficient processes.

EBITDA increased by 13%, or 17% excluding foreign exchange movements and disposals, partly reflecting the timing of costs during the year. For the nine months, EBITDA was down 7%, or 1% excluding foreign exchange movements and disposals. Operating profit increased by £32m to £7m reflecting the improved EBITDA and an 8% reduction in depreciation and amortisation.

Capital expenditure reduced by 13% as the prior year included additional customer contract-related spend. This contributed to EBITDA less capital expenditure increasing by £37m to £42m. Operating cash flow of £88m was below the prior year partly reflecting the timing of customer receipts.

BT Retail

BT Retail results

Revenue decreased by 3%, in line with the previous quarter.

Consumer revenue decreased by 3% with lower calls and lines revenue partially offset by growth in broadband, driven by an increasing contribution from fibre.

In the quarter we added 122,000 retail broadband customers, representing 44% of the DSL and fibre broadband market net additions. We added 200,000 retail fibre broadband customers and have more than 1m customers, representing 16% of our retail broadband customer base. We added 21,000 BT Vision customers in the quarter and now have over 60,000 customers with a YouView box. BT Wi-fi minutes trebled year on year for the second quarter running and reached 3.9bn minutes, with the number of hotspots increasing by around 40% to 4.8m.

Business revenue decreased by 3% with lower calls and lines revenue partially offset by growth in IT services. We provided our first major customer with BT Managed Compute, a cloud-based IT infrastructure platform.

BT Enterprises revenue was flat, excluding the impact of foreign exchange movements, with growth in BT Expedite offset by decline in the other divisions.

BT Ireland revenue increased by 5%, excluding the impact of foreign exchange movements, with growth across all areas of the business. Half of our retail broadband customers in Northern Ireland are now taking fibre which is helping to drive revenue growth. In the quarter, we were selected as the NI Direct strategic partner to develop and improve access to Northern Ireland government services.

Operating results
Net operating costs decreased by 6% primarily as a result of our cost transformation initiatives and reduced cost of sales associated with the lower revenue. EBITDA increased by 5% and with depreciation and amortisation decreasing by 2%, operating profit was up 7%.

Capital expenditure decreased by 20%. Operating cash flow increased by 58% largely reflecting the timing of working capital including customer receipts.


BT Wholesale

BT Wholesale results

Underlying revenue excluding transit decreased by 3%, or 1% excluding ladder pricing, with growth in managed network services offset by the ongoing impact of broadband lines migrating to LLU. Revenue decreased by 9%, or 7% excluding ladder pricing, including a £67m decline in transit revenue driven by both lower volumes and mobile termination rate reductions.

IP Exchange continues to grow with voice minutes in the quarter increasing by over 80%. We expect revenue from IP Exchange in BT Wholesale and BT Global Services to be around £100m this year. This quarter we have supported the launch of 4G services in the UK through increased backhaul capacity at key base station sites.

Total order intake was around £400m compared with around £340m last year and has more than doubled in the nine months. We signed a new five-year contract with BSkyB to continue to provide wholesale voice services for their off-network fixed-line customers, in addition to a number of new contract wins.

Operating results
Net operating costs decreased by 11%, or 2% excluding transit costs primarily due to a reduction in labour costs. EBITDA decreased by 5%, or 1% excluding ladder pricing, and with depreciation and amortisation flat, operating profit declined by 9%, or 1% excluding ladder pricing.

Capital expenditure decreased by 37% primarily due to lower spend on Ethernet, as a result of improvements in capacity management, and on Wholesale Broadband Connect. Operating cash flow increased by 73% principally due to the timing of customer receipts and lower capital expenditure.



Openreach results

The continued impact of regulatory price changes reduced revenue by around £50m. This was partially offset by growth in Ethernet and fibre resulting in a revenue decline of 2%.

The physical line base grew by 48,000. The additional engineering resource we have recruited has helped to address the increase in provision lead times and repair activity resulting from one of the wettest years on record.

Our fibre broadband is available to over 13m premises, an increase of around 1.3m in the quarter. We achieved around 250,000 fibre connections in the quarter, with around 1.25m homes and businesses now connected. Total DSL and fibre broadband net additions of 281,000 were 7% higher.

In the quarter we won the Broadband Delivery UK (BDUK) regional bids to deploy fibre broadband in Cumbria, Herefordshire & Gloucestershire, Norfolk and Suffolk. We were also awarded preferred bidder status in Devon & Somerset and Wiltshire & South Gloucestershire, which we have since won. We connected the first BDUK customers in North Yorkshire, less than six months after signing the contract.

Operating results
Net operating costs reduced by 2%. This was a smaller decline than in the second quarter, reflecting the impact of the additional engineering resource we have recruited. EBITDA declined by 2% and with depreciation and amortisation increasing by 3%, reflecting the investment in fibre broadband and Ethernet, operating profit was down 6%.

Capital expenditure was 2% lower in the quarter. Operating cash flow increased by 20% due to the timing of customer receipts.

A conference call for analysts and investors will be held at 9.00am today and a simultaneous webcast will be available at  

The fourth quarter and full year results for 2013 are expected to be announced on Friday 10 May 2013.

The full release and financial statements are available to download as a PDF documents  PDF document

Full financial release 
Group income statement 
Group cash flow statement 
Group balance sheet 
Notes to the condensed consolidated financial statements
Forward-looking statements – caution advised





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