We've been recognised for supporting people affected by dementia
15 May 2017
We’ve been praised as one of the leading businesses in the UK for supporting people and families affected by dementia.
We’re among only ten organisations to be featured in The Dementia Friendly Business Guide, a new publication from the Alzheimer’s Society published today.
It focuses on organisations that are leaders in helping customers affected by dementia and sets out best practice.
It highlights the practices and support we and other featured businesses have put in place to help our customers and colleagues. And it offers recommendations to other organisations on how they can learn from us and become “dementia friendly”.
The guide features three BT case studies demonstrating:
- how we’ve worked closely with our customers to develop natural language interactive voice recognition to make it easier for them to contact us
- how our dedicated specialist dementia team supports carers of people with dementia to offer them the most appropriate products and services for their family needs
- how we’ve developed a process for supporting colleagues who are carers, including a carers’ passport to make sure our managers understand how they can support them.
Gav Barang, Vulnerable Customer & Nuisance Calls manager says: “We’re one of only a handful of companies recognised for the work our people do each day supporting vulnerable people in society.”