BT Troubleshooter


What is BT Troubleshooter?

Quite simply, if your charity has a thorny issue that you’d like some help with, it’s your opportunity to ask a small team of BT people to apply their skills and knowledge and propose some solutions. You will have access to a group of up to 10 employees for either a day or half a day and you can decide how you want to use that time to deliver your objectives.

You will benefit from:

  • expertise and specific skills which may not be abundant in your organisation
  • the fresh perspective of people operating in a competitive commercial environment
  • total commitment from very enthusiastic teams who relish the opportunity to apply their skills for ‘good’ causes 

BT’s Troubleshooter is part of our commitment to give something back to the communities in which we operate and is just one of a range of programmes that make up our extensive employee volunteering programme.

What does it cost?

There is no cost for taking part in BT Troubleshooter, but you will need at least one representative to be present throughout the challenge; to brief the BT team, facilitate the session and capture the feedback and ideas. BT can often host these events on our premises, but as long as the location isn’t prohibitive, it’s also possible for our people to come to you.

How does it work?

This is all about brain power. Essentially we put you together with our team and the session is yours to run. We recommend the session involve a briefing from you on the challenge, expanding on the problem statement that the team will have already had in advance, a Q&A session and then handing the floor over to the team to drive the session. 

How does my charity get involved?

You need to register your topic with BT and we’ll get back to you as soon as we can to let you know if we are able to help and when the next opportunity is likely to be. Complete the form online.

Examples of past problem statements

1. Our ambition is to reach and improve the lives of everyone affected by cancer. We currently reach half the two million people who might need our support, many of those we aren’t helping simply don’t know about us or what we do. We would like the BT team to help us reach our ambition by presenting their ideas on how we might be able to do this. We are particularly interested in hearing about how innovation and technology might be able to help us fulfil our aim.

2. We will be launching a great new fundraising initiative. We would like BT to help us to think up exciting and innovative ways for launching and promoting this – on a shoestring budget. We want to explore more cost effective, alternative ways to reach the most people for the least money, eg: Viral marketing - is there something simple that could have a big impact? Social networking – how might we use sites like Facebook and twitter to reach people – and how do we cut through all the ‘noise’ and get ourselves heard? PR – what simple, low cost PR stunts could help to launch the campaign to local and national press.

3. Challenge 1: Set up a volunteer mentoring / coaching arrangement with the private sector to help develop the leadership capability within individual bureau; including developing project management and implementation skills. Challenge 2: Recruit and train an extra 5,000 volunteers in England in 12 months to answer telephone calls from the public and provide access to advice services via a 10 minute telephone gateway interview. 

What charities say about BT Troubleshooter

What charities say about BT Troubleshooter