It's easy to be confused by the jargon that surrounds corporate responsibility. So here's a simple glossary which we hope will clear things up.
It's important for people to be able to communicate with others and seek out the information they need. But some people find it difficult - for example, as a result of disabilities. We are committed to making this aspect of their lives as easy as possible. (See BT Inclusion
An approach to the design of products and services that seeks to make them accessible to as many people as possible.
An internationally-accepted standard that specifies the minimum acceptable content for an environmental management system.