CR Glossary

It's easy to be confused by the jargon that surrounds corporate responsibility. So here's a simple glossary which we hope will clear things up.



A measure of the ease with which people of all ages and abilities can use a product or service. At BT, we are committed to developing products and services that can be used by all our customers, regardless of ability.

Cost is an important factor when it comes to the take-up of technology. At BT, we aim to be the best provider of communications services for everybody in the UK - including those on low incomes.

Alternative energy
Energy produced from sources other than fossil fuels.

A person undertaking paid work-based training, usually combined with some form of post-secondary education. Find out more about BT Apprenticeships.