How we performed this year

Better Future describes our commitment to being a responsible and sustainable business leader. Our Better Future strategy has three dimensions:

1 - Building stronger communities through the power of our technology and people

2 - Reducing carbon emissions and our impact on the environment through our operations and products

3 - Behaving responsibly towards our customers, people and our suppliers.

And we report our CR performance annually and transparently through our key performance indicators (KPIs) PDF document which are designed to provide a quick overview of BT's responsible and sustainable business performance.