How we performed this year

Better Future describes our commitment to being a responsible and sustainable business leader. Our Better Future strategy has three dimensions:

1 - Building stronger communities through the power of our technology and people

2 - Reducing carbon emissions and our impact on the environment through our operations and products

3 - Behaving responsibly towards our customers, people and our suppliers.

And we report our CR performance annually and transparently through our key performance indicators (KPIs)  which are designed to provide a quick overview of BT's responsible and sustainable business performance.