Sustainability Report 2011 - Our assured data

Current targets

Our social and environmental performance targets, including our progress against the targets set in previous financial years.

StartEndDescriptionUpdateStatusSections
Business Principles
April 2011March 2012
We will improve or maintain our 2011 index score (4.16 from 5)
New
April 2010March 2011To maintain or improve our ethics performance measure at 4.10 (from 5).We achieved an index score of 4.16 (from 5)Completed
Climate Change
April 2008December 2020BT Group will reduce its CO2e emission intensity by 80% against 1997 levels by December 2020. (KPI)2011 update - we have reduced our CO2e emissions intensity by 59% from our 1997 base year.On Target
April 2007December 2016BT will reduce its UK carbon dioxide emissions (measured in tonnes CO2 equivalent) to 80% below 1997 levels.2011 update - we have reduced by 60% from our 1997 base year.On Target
April 2007December 201220% of BT’s employees will be actively engaged in reducing carbon footprint at work and at home.2011 update: At the end of March more than 15% of the workforce had signed up to at least one of our initiatives.On Target
Community
April 2011March 2012
We will maintain a minimum investment of 1% of underlying pre-tax profits (based on our 2011 results)
New
April 2010March 2011To maintain our community effectiveness evaluation score at over 90%.We achieved a 98% evaluation score.Completed
April 2010March 2011We will maintain our investement in society at a minimum of 1% on underlying pre-tax profitsTo create a stronger link to current performance, we have used our 2010 (previous year) pre-tax profits to calculate our percentage contribution to society, previously we have used pre-tax profits from two years prior. The Group Board agreed to maintain our 2011 investment to a minimum of £25m in cash, time and in-kind, to reflect the importance of these activities. We therefore invested 1.9% of underlying pre-tax profits.Completed
Customers
April 2011March 2012

The Group customer service measure will consist of continuing Right First Time and the new measurement of customer issue reduction. We will publish the result in our 2012 report.

New
April 2010March 2011
To improve customer service based on getting things Right First Time (RFT) in line with the corporate scorecard.
In 2011 we achieved a 3% improvement in this measure which compares with a 10.5% improvement in 2010. This shows that we made further progress this year but the scale was less than in previous years due to a number of issues, particularly a large increase in provision volumes requiring engineer visits.Completed
Digital Inclusion
April 2011December 2012
We aim to support another 10,000 'Digital Champions' by the end of 2012 - part of our Race Online 2012 support (UK).
New
April 2010July 2012
We aim get at least 100,000 more people who've never used the internet before online by London 2012 - part of our Race Online 2012 support (UK).
2011 update - We have launched our Get IT Together (www.bt.com/getittogether) campaign and gained an extra half million broadband customers in 2011, tens of thousands of whom are likely to be getting online for the first time.On Target
Emissions to Air
April 2011March 2012
BT will control the amount of HCFC/ CFC refrigerant lost to the atmosphere to no more than 1.5% of the total installed refrigerant capacity for operational areas, including BT catering.
New
April 2011March 2012
BT will control the amount of HCFC refrigerant lost to the atmosphere to no more than 2% of the total installed refrigerant capacity for the BT UK non-operational estate.
New
April 2011March 2012
BT will control the amount of HFC refrigerant lost to the atmosphere to no more than 3% of the total installed refrigerant capacity for the BT UK non-operational estate.
New
April 2010March 2011By March 2011, BT will control the amount of HCFC/CFC refrigerant lost to the atmosphere to no more than 2.25% of the total installed refrigerant capacity for operational areas, BT catering, and begin to incorporate BT Fleet and BT Government Services.At year end, we achieved 1.03%Completed
April 2010March 2011By March 2011, BT will control the amount of HFC refrigerant lost to the atmosphere to no more than 2.25% of the total installed refrigerant capacity for operational areas, BT catering, and begin to incorporate BT Fleet and BT Government Services.At year end, we achieved 2.01%Completed
April 2010March 2011By March 2011, BT will control the amount of HCFC refrigerant lost to the atmosphere to no more than 2.5% of the total installed refrigerant capacity for the BT UK non-operational estate.At year end, we achieved 0.86%Completed
April 2010March 2011By March 2011, BT will control the amount of HFC refrigerant lost to the atmosphere to no more than 3.5% of the total installed refrigerant capacity for the BT UK non-operational estate.At year end, we achieved 2.25%Completed
Employees
April 2011March 2012
We will improve or maintain the level of employee engagement from 2011 result (3.61 from 5).
New
April 2011March 2012
We will maintain a top 10 placement in four of five major diversity benchmarks.
New
April 2010March 2011We will maintain or improve the 2010 level of Employee Engagement, 3.58, as measured by our employee attitude survey.Our 2011 employee engagement index score was 3.61 (from 5)Completed
April 2010March 2011We will maintain our top ten placement in four of five major diversity benchmarks.We are in the top 10 in Opportunity Now (Gender), RFO (Race), EFD (disability), top employer (Working Families) and the International Business Equality Index (GLBT) benchmarks.Completed
April 2010March 2011We will improve our new employee pride index from 2010 score of 3.64 (out of 5).We achieved a score of 2.73 (out of 5) in 2011 - the second year that we have used this measureCompleted
Fuel, energy and water
April 2011March 2012
BT will reduce its global energy consumption by 2% compared to 2011 outturn.
New
April 2011March 2012
BT will reduce its UK water consumption by 1% compared to 2011 outturn.
New
March 2011April 2013
BT will replace existing underground fuel storage tanks, in the UK, through a structured programme.
New
April 2010March 2011By March 2011, BTUK will install remote fuel stock monitoring (environmental alarm system) to 5,795 sites across the UK.The project has stopped pending a policy review and a trial is underway using another system. All underground tanks have been pressure tested and replaced where necessary. A proactive replacement programme for the remaining underground tanks has been proposed.Failed
April 2010March 2011By March 2011, BT will reduce its global energy consumption by 3% compared to 2010.BT has reduced global energy consumption by 2.5% this year compared to 2010.Failed
April 2010March 2011By March 2011, BT will validate global water consumption and set a global reduction target for 2012.We have limited water data for countries where offices are leased or rented and will continue to collect global water data in order to understand and validate this. Consequently we have not set a global water target.Failed
April 2010March 2011By March 2011, BT will reduce its water consumption in the UK by 5% against 2010 consumption.BT has reduced UK water consumption by 1% this year.Failed
Health and Safety
April 2011March 2012
We will reduce the number of lost time injury cases (LTI) to 1.8 cases per million working hours on a 12 month rolling average. 
New
April 2011March 2012
We will reduce to 2.21% calendar days lost to sickness absence (SAR) expressed as a 12 month rolling average.
New
April 2010March 2011In 2011 BT will achieve a 2% reduction in the incidences of ill health meriting referral to occupational health which may be possibly attributable to work activity within the UK expressed as cases per 10,000 people in postWe achieved a 31% reductionCompleted
April 2010March 2011We will reduce out Lost Time Injury Rate to 0.180 cases per 100,000 hours worked.We achieved 0.225 cases per 100,000 hours worked. The rise in lost time injuries is largely attributable to slips and trips associated with the extended period of ice and snow in the UK winter and some contribution from an increased overtime requirement in the field engineering workforce.Failed
April 2010March 2011We will reduce our Sickness Absence Rate to 2.21% calendar days lost to sickness.We achieved a sickness absence rate of 2.41% calendar days lost to sickness.Failed
April 2010March 2011In 2011 BT will have no successful health and safety prosecutions or prohibition notices served against the company worldwideIn October 2010, following a court case, we were fined for failing to ensure an employee’s safety in a 2006 incident in which an engineer died after falling from a ladder. We have been fined £300,000. As we disagree with the outcome of the ruling and remain confident in our safety systems and policies, we plan to appeal against the conviction.Failed
Low Carbon Economy
April 2010March 2011By March 2011, BT will increase the number of customers to at least 8 for each solution and publish the CO2 emissions saved and a customer case study.This approach proved to be complex to implement and would not be easily transferable to other product areas. We continue to build on existing measures, for example, audio and video conferencing and have published case studies.Failed
Procurement
April 2011March 2012
100% of replacement products sourced in the year will have improved energy efficiency and/ or reduced environmental impact.
New
April 2011March 2012
85% of competitive contracts in the year will include energy use/ environmental impacts as part of adjudication criteria.
New
April 2010March 2011By March 2011, 80% of replacement products with improved energy efficiency and/or reduced environmental impact.100% of ‘product replacement contracts’ awarded demonstrated an improvement in energy efficiency and/ or reduced environmental impact, exceeding our 80% target.Completed
April 2010March 2011By March 2011, 80% of competitive contracts with energy/environment as part of adjudication criteria.80% of contracts placed as a result of competitive tenders considered energy consumption and/or environmental impact to award businessCompleted
Stakeholder Dialogue
April 2010March 2011By March 2011, the percentage of all UK adults surveyed who agree with the statement that 'BT takes its responsibilities to society and the community very seriously or seriously' will improve from 59% to 62%.Target achieved - 62% of UK adults agreed with the statement 'BT takes its responsibilities to sociaety and the community very seriously or seriously'.Completed
Suppliers
April 2011March 2012
We will achieve 100% follow up within 3 months for all suppliers identified as high or medium risk through our ethical standard questionaires.
New
April 2011March 2012
BT will survey its suppliers to determine the percentage that agree with the statement ‘BT works with its suppliers to ensure its purchases are made, delivered, used and disposed of in a socially and environmentally responsible manner’.
New
April 2010March 2011To achieve a rating of over 80% or more based on the question 'How would you describe the quality of your company's relationship with BT?'We achieved a rating of 86%Completed
April 2010March 2011To achieve 100% follow up within 3 months for all suppliers identified as high or medium risk through our ethical standard questionnaires.We completed 70 risk assessments with 100% follow up.Completed
April 2010March 2011By March 2011, BT will survey its suppliers to determine the percentage that agree with the statement ‘BT works with its suppliers to ensure its purchases are made, delivered, used and disposed of in a socially and environmentally responsible manner’.From the responses from the 2011 annual suppliers survey 86% of suppliers agreed with this statement.Completed
Waste
April 2011March 2012
BT Group will reduce the amount of waste sent to landfill (a measure of BT’s environmental impact) by 20% based on the 2011 outturn figure.
New
April 2010March 2011By 31 March 2011, BT Group will reduce the amount of waste sent to landfill (a measure of BT’s environmental impact) by 10% based on the March 2010 outturn figure.At year end the target has been achieved with a reduction of 69%.Completed