Our 2011 sustainability review

Better Future, our 2011 Sustainability Review is our short review of the year. In it, we explain how being a responsible and sustainable business forms part of our strategy, and describe our three focus areas for ensuring BT contributes to a better future:

Building stronger communities

Stable, prosperous societies are built on strong communities. We aim to make a positive difference to economic development and social inclusion in the communities we work in and depend on, using our technology and the skills and creativity of our people.

Reducing carbon emissions and environmental impacts

Tackling climate change and reducing use of natural resources requires a major shift in how we live and work. We believe information and communications technology (ICT) will play a central role helping businesses and consumers adapt successfully to a low-carbon economy.

Behaving responsibly

We operate in a highly competitive sector. To build long-lasting relationships with our customers and partners we must work hard to gain and maintain their trust.

The Review also includes a fact file with performance highlights and data illustrating our commitment to responsible and sustainable business.

Download Better Future: Sustainability review 2011 (2.5Mb)

We have translated the Review into Chinese, Dutch, Italian, Japanese and Korean, they are available to download as PDFs.