Responsible business

We want to be known as a responsible business that is making a difference to some of the global challenges society faces. We want to be known as an innovative business that is developing solutions that benefit society while supporting long-term growth, creating competitive advantage and building successful relationships with our stakeholders.

Many of our CSR policies and programmes are very long-standing, but we are not complacent. We strive for continual improvement, to embed responsible business practices in our company and to tackle new challenges created by changes in our business and society.

BT was one of the first companies to receive the prestigious CommunityMark - a new national standard that recognises companies that are trying to make a difference in the community.

The CommunityMark is awarded by Business in the Community (BITC) after a rigorous assessment of a company’s community investment programmes and consultation with its partners and employees. It is the only recognition of its kind in the UK and is endorsed by the government and voluntary sector leaders.