Navigation

This part of the site enables you to navigate our social and environmental report through the individual sections of the report, covering our key stakeholders, our activity on the environment and digital inclusion plus our business principles and approach to human rights

• About the Report
  • Assurance
    • LRQA statement
    • Leadership Panel statement
    • Materiality
    • Completeness
    • Responsiveness
  • Interview with the Chairman
  • CEO statement
  • Scope of our Report
  • Indexes
  • Hot topics
  • Approach to sustainability
• Business principles
  • Statement of Business Practice
    • Awareness of Statement of Business Practice
    • Implementation of Statement of Business Practice
    • Performance
  • Telecommunications Strategic Review - Code of Practice
  • Regulatory compliance
  • CSR governance
    • Operating Committee
    • Community Support Committee
    • CSR Steering Group
    • Corporate Responsibility team
    • CSR Task Forces
    • Environmental Policy Implementation Committee
    • CSR Practitioners Forum
    • Leadership Panel
  • CSR risks and opportunities
  • Public policy
  • Vision and values
  • CSR Strategy
• Economics
  • Direct economic impacts
  • BT's wider impacts
  • The ICT sector
  • Sustainable Economic Growth
• Investors
  • CSR business case
    • Marketplace opportunities
    • Risk Management
    • Reputation
    • Cost reduction
    • Employee motivation
  • Investor ratings
• Customers
  • Customer satisfaction
    • Performance
    • Complaints
  • Wireless communications and health
    • Base stations and health
    • Handsets and health
    • Wireless LANs and health
  • Protection
    • Online safety
    • Content standards
    • Privacy
    • Fraud, scams and nuisance calls
  • Marketing practices
    • Pricing
    • Advertising
  • Products and services
  • Inclusive services
    • Payphones
    • Accessibility
    • Low income customers
  • e-business
• Suppliers
  • Our supply chain
  • Fair treatment of suppliers
  • CSR and suppliers
    • Our standards
    • Supplier management
    • Training and Awareness
    • Supplier assessment
    • Working with others
  • Supplier diversity
• Employees
  • Workforce agility
    • Flexible working
    • Insourcing
    • Outsourcing
    • Global sourcing
  • Pay and benefits
    • Benefits and reward
    • Equal pay
    • Pensions
  • Employee relations
    • Employee engagement
    • Trade unions
    • Employee grievances
    • BT European Consultative Works Council
    • Employee communications
    • Employee privacy
  • Diversity and inclusion
    • Equal opportunities policy
    • Leadership in equality and diversity
    • Diversity in recruitment
    • Ethnic minorities
    • People with disabilities
    • Age
    • Gender
    • People networks
    • Employee disputes
    • Sexual orientation
    • Religion and belief
    • Bullying
  • Learning and development
    • Learning and development principles and commitment
    • Career development
    • Investors in People
    • Career-life plan
    • Life long learning
  • Health and safety
    • Health and safety guiding principles
    • Health and safety implementation
    • Health and wellbeing
    • Stress management
    • Occupational road risk management
    • Musculoskeletal disorders
    • Health and safety partners in the BT Unions
• Stakeholder dialogue
  • Stakeholder engagement
  • Leadership Panel
  • Influencing BT's Sustainability Report
  • Opinion Formers
• Environment
  • Environmental management system
    • Environmental policy
    • Environmental prosecutions
  • Fuel, energy and water
    • Energy consumption
    • Energy efficiency
    • Renewable energy
    • Fuel storage
    • Water use
  • Waste
    • Materials recycling
    • Waste management
  • Transport
  • Emissions to air
  • Procurement and the environment
  • Product stewardship
    • Environmental Legislation
    • Product Recycling
    • Case Study - Legacy Equipment
  • Local environmental impacts
    • Electromagnetic Fields (EMFs)
    • Radio Masts
    • Graffiti
    • Antenna Siting
  • Environmental benefits
    • Supporting an agile organisation
  • Environment glossary
  • Environment help desk
• Climate change
  • Climate change strategy
  • Action on climate change
  • Climate change pledges
  • Performance on climate change
• Community
  • Campaigns and partnerships
    • Better World Campaign
    • UNICEF
    • Fundraising Partnerships
  • Employees in the community
  • Arts and heritage
    • BT's Heritage Collection
    • Arts for All
• Digital inclusion
  • Our approach to digital inclusion
  • Connectivity
    • BT Community Connections
  • Content
    • Case Studies
  • Capability
    • Community Projects
    • Helping Older People
    • Promoting well-being online
• Human rights
  • Human rights principles
  • Implementing human rights