Key Performance Indicators

Our key performance indicators (KPIs) are designed to provide a quick overview of BT's social and environmental performance. They help you understand what our stakeholders, and we, consider to be the most important issues.

The KPIs have been used to establish a set of strategic social and environmental targets to drive performance improvement across the business. Following a year-long study sponsored by HRH the Prince of Wales, we have applied the principles of the new Connected Reporting Framework. This aims to improve the consistency of sustainability reporting and encourage companies to report on the wider environmental and social costs of their actions. We have also commited to a new worldwide Carbon Stabilising Intensity target.

The KPIs are available as a PDF download.