The Way We Work

A statement of business practice

BT’s business principles – or ground rules – provide guidance on how to compete fairly, deal with conflicts of interest, act within the law, manage risks, protect the environment etc. They also challenge us to consider other facets of our behaviour – our relations with one another, our customers and with the communities we serve.

BT operates globally in markets with close regulatory and legal supervision. However, even more important than that are our values and ethics, both personal and corporate. Each of us must seek to ensure that we always live these values in the way we work, and act with integrity at all times.Your personal actions make a difference no matter what part of the company you are in.

Our reputation for acting with integrity strengthens each time we stick to our business principles. This might mean that we have to reject potential new business if it looks as though it would force us to compromise. A tough call but one that BT people should make if it’s appropriate.

If you experience any difficulties – if you are not sure what the right thing to do would be in any given situation – just ask. Have the courage to speak up if you are worried that any activities conflict with our way of working.

I truly believe that a successful company is one that acts with integrity, sticks to its core values and earns the trust and respect of its peers. It is a company that customers want to do business with, that shareholders want to invest in and that we can all be proud to work for.

Ian Livingston
CEO BT Group

 

• Our vision
• Our values
• Our strategy
• Our management