BT has established its Welsh language services as an examplar within the private sector. With services available including:
Welsh Language Bureau - for residential customers who wish to contact BT about sales, repair and residential billing 0800 800 288
Business Customer Services - for business customers who would like information on BT's products and services 0800 028 0519
Business faults - to report a fault 0800 800 156
Welsh language business billing 0800 800 154
Welsh language Directory Enquiries 118 404
Welsh speaking staff available for Operator Services 100, Emergency Services 999 and International Operator Services 155
Broadband - a new service for Welsh language customers who want to order broadband in Welsh
We re-launched our 'Bilingual Policy' in 2005, which was praised by Alun Pugh AM, who was the Minister for Culture, Welsh Language and Sport at the time and the Welsh Language Board. You can download your copy of the Bilingual Policy as a PDF document 
.
