The BT Scotland Board brings together senior figures from across BT’s lines of business to steer Scottish strategy and development, strictly in compliance with BT's regulatory and Undertakings obligations. They work with non-executive members from outside BT who contribute expertise, external thinking and guidance. The Board's objectives support the delivery and exploitation of communications technologies to enhance innovation and business growth in Scotland. Its current focus is on areas including high-speed broadband and the impact of Digital Britain, corporate business and public sector programmes, stakeholder engagement, skills, the environment and corporate social responsibility.
Director, BT Scotland, Managing Director BT Regions
Brendan’s prime responsibility is to develop BT’s Regional activities across Scotland, Wales and the English regions, looking after BT’s group wide interests and driving BT’s local agenda across all BT Lines of Business. A graduate of the University of Edinburgh, much of Brendan’s early career was spent in information technology designing, developing and deploying large systems across the UK. Brendan is Chair of the Scottish Council for Development and Industry, Honorary President of the Scottish Council for Voluntary Organisations, a CBI Scotland Council member and a member of the Lowland Reserve Forces Regional Employer Support Group. Married with two children, Brendan is captain of his local golf club and an enthusiastic, if slow, recreational cyclist.
General Manager, Customer Experience, BT Business Mobile, BT Business
As general manager for BT Business customer service, Andrew is responsible for managing the customer experience including new contracts implementation and faults and repairs for BT’s Corporate & Small/Medium Enterprise (SME) business customers in the UK. Andrew joined BT in 2011 having previously held a number of senior management and leadership positions at Sky and RBS. Andrew has experience of customer service operations and programme delivery management roles in the UK and internationally. Andrew is board member of the Pars Supporters Trust Board, a community group holding the majority stake of Dunfermline Athletic Football club. He holds an MBA from Edinburgh Napier University Business School and is married with one daughter
General Manager, Custom Service, BT Business
Rosemary has extensive experience working with some of BT’s major business customers in Scotland, with recent responsibilities also including Service Delivery for the Custom Solutions Channel globally. She has a lead role on the board in the area of digital inclusion, including innovation for the social housing sector. Before this, Rosemary has worked across a wide variety of functions and sectors in BT. She is passionate about positive leadership and delivering exceptional customer service through highly motivated teams. A graduate management entrant to BT in 1980, Rosemary also has an MBA from Glasgow University. She lives in Glasgow and is married with a daughter.
Shirley Campbell, Non-executive Director
Director for People and Organisational Development, Scottish Water
Scottish Water is one of the largest global water companies, providing vital services to 2.4 million households and 159,000 business premises across Scotland. Shirley is a member of the Scottish Water Executive team and leads development and engagement with its 3,500 people. She also has responsibility for Workplace and is passionate about agile working and creating environments where people can flourish and be highly productive. Before joining Scottish Water in 2011, Shirley held senior HR and corporate services roles at Heriot Watt University, Royal and Sun Alliance and Aviva. A Chartered Fellow of the Institute of Personnel and Development and a lay member of Court at the University of Dundee, Shirley is also a trained counsellor.
Head of Business Improvement, BT Group
Robert heads up Business Change in BT's in-house consultancy practice, the Flexible Resource Unit. In more than 20 years with BT, Robert has held a number of business change, sales and service management and programme leadership roles. On the BT Scotland Board Robert leads on equality and diversity. He is also Vice Chair of Scottish Mediation Network and was co-founder of the business networking organisation, SWAN – Scottish Workplace Networking – for lesbian, gay, bisexual and transgender people and is a co-opted trustee for LGBT Youth Scotland. Robert enjoys marathon running, exploring his adopted home country, producing and eating good food and singing, as a member of Love Music Community Choir. Robert lives in Edinburgh with his partner, Nigel.
Head of Policy BT Regions, BT Group
Mark Dames is Head of Policy for BT Regions and Head of Public Affairs for BT Scotland. Born in Girvan, Ayrshire, Mark started his career with BT at the company’s research and development laboratories at Martlesham Heath, Ipswich, working on the development of advanced optical switching technologies and architectures. He also spent a period of his career with Accenture, working on the development of the world’s first interactive digital television and advanced data services platform. A Chartered Engineer and Chartered Physicist, Mark lives in Edinburgh.
Director of Learning and Development, Openreach
Before he joined the learning and development team, Duncan spent four years as Director of Transformation Design and before that he was Customer Service Director, both within Openreach. Duncan joined BT as a telecoms apprentice engineer in 1978. He has held numerous operational management roles and was GM Field Operations Scotland for a period before Openreach was formed. Duncan is married with two adult children and lives in Glasgow. He is a non-exec director with the Institute of Telecommunications Professionals and a graduate of UCL.
General Manager, Corporate Account Management, BT Business
Joining BT in 2001, Alan has held a number of customer facing roles including working as BT Retail’s client director in Openreach. Since April 2014, Alan has had responsibility for working with BT’s largest SME customers in Scotland and increasing BT’s profile in the Scottish corporate market. He lives in Bishopton with his wife and two children and spends any spare time on all rugby related matters: playing, coaching and watching.
Director, Systems Reliability Programme, BT Technology, Systems and Operations (TSO)
Greg is responsible for IT systems reliability across BT’s TSO division. Having joined BT in 1990, Greg has held a number roles across the design and systems development teams. He is also lead for the software engineering profession across BT Group. A graduate of Strathclyde University, Greg is married with a son and a daughter. He’s a keen mountain biker but enjoys most sports.
Shonaig Macpherson CBE
Chairman of the Royal Lyceum Theatre Company, Vice Chairman of the Royal Edinburgh Military Tattoo and Vice Chairman of The Robertson Trust. A retired intellectual property lawyer Shonaig is a governor of Heriot Watt University and the Open University. The first ever female Chairman of The National Trust for Scotland and the Scottish Council for Development and Industry she was a member of the Calman Commission. She is married, has two sons and lives near Linlithgow.
Business Development/Programme Director, Next Generation Access Scotland, BT Group
Liz is the programme director for the delivery of BT’s contracts with Highlands and Islands Enterprise and Scottish Government and partnership relationships for the Scottish Government’s Digital Scotland programme. She joined BT’s local network division Openreach in Scotland as a general manager in 2006, commanding a field force of around 800 engineers, before being promoted into a series of strategic UK management roles. Before joining BT, Liz was operations director of Project Scotland and development director for NHS24 at its launch. She also worked with the Scottish Development Agency and Scottish Enterprise in a range of business, technology development and venture capital roles. Liz is a non-executive board member for the Institute of Occupational Medicine and a member of the SCIAF charity Advocacy and Fundraising Committee. She enjoys hillwalking, mountaineering and skiing amongst a wide range of outdoor pursuits.
HR Director Reward & Pensions, BT Group
Jim is responsible for the functional leadership of Reward and Employee Relations across BT Group and advises the Remuneration and Pensions Board Committees. He is a member of the Transformation Leadership Group and the HR Leadership Team. His earlier career was spent in senior roles at Reuters, Scottish Power and the Mobil Oil Corporation. Born in Glasgow, Jim is a keen sports fan, particularly football and golf, and can be heard broadcasting his analysis of Scottish football on British Forces Radio’s Saturday programme “The Score”.
Director Service Enablement, Openreach
Responsible for a UK national team of more than 2,500 engineers delivering service in 5,500 exchange across the country. Her people handle more than 160,000 jobs per week which is £250m in revenue for Openreach annually. Janette took on her current role in 2013 but has worked in BT since 1987 working in many management roles in customer service. Janette set up and managed call centres in the UK and India. In previous roles, Janette has also managed transformation programmes across BT Retail and been general manager of Openreach field engineering staff in Scotland.
Vice President GB&FM Client Services, BT Global Services
Jim is responsible for BT’s global ICT deployments to major worldwide customers in industry sectors (Global Banking, Manufacturing, Logistics, Pharmaceuticals and Consumer Products) and also its domestic products in Asia Pacific, Europe, Middle East and Africa, Latin America, the US and Canada. He also heads up one of six strategic Global Development Centres, based in Glasgow, which lead the innovation, design and deployment of a range of BT’s global systems and networks. Jim has enjoyed a long career in software engineering since graduating in Electronic and Electrical Engineering from Strathclyde University, where he was sponsored by BT. A member of the board of eSkills Scotland, which develops links between Scottish universities and the ICT industry, he currently lives in Ayr.
General Manager, Service Delivery Scotland, Openreach
As General Manager for Openreach Service Delivery, Scotland, Fraser is responsible for managing the safe and efficient delivery of all provision and repair jobs in Scotland. His career in BT started in 1990 as an engineering apprentice, which provided him with an extensive engineering knowledge. In his current role, Fraser uses business insight and analysis to deliver business improvement benefits for Openreach and its customers. Fraser is a member of Edinburgh Rugby Board, he is married and has two daughters Ellie and Freya. Fraser enjoys socialising with friends, rugby and loves all things Spanish, having learned to speak Spanish fluently. He keeps fit by going to the gym.
Programme Director, BT Group
Martin Southern works in BT Group supporting a number of internal Business Change Programmes. These include increasing the co-location of BT’s Finance people to improve their development and productivity, and also to upskill some of our offshore people to improve the services they deliver to Customers. Martin joined BT in 2002, working on its partnership with the City of Edinburgh Council. His earlier career was spent in business transformation consultancy for a long list of blue chip clients in the UK, Europe and Australia. Martin lives in Edinburgh with Jean and is kept busy entertaining their three children, leading a thriving troop of 60 Scouts and is also District Commissioner across all 11 local Scout Groups.
Senior Manager, Media and Corporate Relations, BT Group
Anna has a board-level responsibility for BT’s corporate and media relations across Scotland and leads next generation infrastructure communications for GB regions, including BT’s Digital Scotland Superfast Broadband partnership with the public sector. She joined BT in June 2000 to manage internal communications for BT Scotland. Previously Anna was an account manager for a leading Scottish public relations agency and spent 12 years as a journalist in regional newspapers. She is a member of the Chartered Institute of Public Relations and the National Union of Journalists and her interests include social media, the environment, reading and being with her family.
Vice President, BT Health & Public Sector, BT Global Services
Paul Taylor is the vice president responsible for BT’s Health, Local and Devolved Government business. He joined BT in 1997 and has held a number of senior management and executive roles in sales, service and ICT delivery roles in the UK and international. Prior to taking on his current role in November 2013 Paul was responsible for the delivery of Global Services customer ICT programmes, and the pan-BT Project & Programme Management practice. Before joining BT, Paul worked for Unisys and Olivetti in various management roles in the UK, US and Italy. He is married with two daughters and is a graduate of Glasgow University, Oxford University and Strathclyde Graduate Business School.
Business Director, Public Sector Scotland, BT Global Services
Gail is responsible for BT’s Public Sector business in Scotland and works with clients to help them meet their challenges today, improve outcomes and innovate for a better tomorrow. She joined BT on the Graduate Programme and held a number of customer facing roles with major corporate and public sector clients in London before leaving to widen her experience working with other global organisations as well as a few years running her own successful IT and publishing businesses from home while bringing up a family. Gail came back to BT in 2011 and continues to be a student mentor at the University of Stirling and the University of Strathclyde Business School. She enjoys the outdoor life in Crieff with her husband and two daughters.