The BT Scotland Board brings together senior figures from across BT’s lines of business to steer Scottish strategy and development. They work with non-executive members from outside BT who contribute expertise, external thinking and guidance. The Board's objectives support the delivery and exploitation of communications technologies to enhance innovation and business growth in Scotland. Its current focus is on areas including next generation broadband and the impact of Digital Britain, corporate business and public sector programmes, stakeholder engagement, skills, the environment and corporate social responsibility.
Director, BT Scotland, and Managing Director, BT Regions
Brendan’s prime responsibility is to develop BT’s Regional activities across the English regions, Wales and Scotland, looking after BT’s group wide interests and driving BT’s local agenda across all BT Lines of Business.
A graduate of the University of Edinburgh, much of Brendan’s early career was spent in information technology designing, developing and deploying large systems across the UK.
Brendan is Chair of the Scottish Council for Development and Industry, Honorary President of the Scottish Council for Voluntary Organisations, a CBI Scotland Council member and a member of the Lowland Reserve Forces Regional Employer Support Group.
Married with 2 children Brendan is Captain of his local golf club and and an enthusiastic, if slow, recreational cyclist.
General Manager, Customer Experience Faults & Repairs, BT Business
As general manager for BT Business customer service, Andrew is responsible for managing faults and repairs for BT’s small and medium enterprise (SME) business customers in the UK. Andrew joined BT in 2011 having previously held a number of senior management and leadership positions at Sky and RBS. Andrew has experience of customer service operations and programme delivery management roles in the UK and internationally. Andrew is board member of the Pars Supporters Trust Board, a community group holding the majority stake of Dunfermline Athletic Football club. He holds an MBA from Edinburgh Napier University Business School and is married with one daughter.
GM Retail Custom Service Solutions, BT Retail
Rosemary has recently taken up responsibility for service relationship management for BT Retail's custom solutions channel. Rosemary has extensive experience in customer service, having worked across a wide variety of functions and sectors in BT. Rosemary is passionate about positive leadership and delivering exceptional customer service through highly motivated teams. A graduate management entrant to BT in 1980, Rosemary also has an MBA from Glasgow University. She lives in Glasgow and is married with a daughter.
Head of Business Improvement, Global Services Portfolio UK
Part of BT Group Resource Unit, Robert leads a business improvement programme for Global Services Portfolio in the UK. This is the part of BT servicing Public Sector and large corporate customers both in Scotland and the rest of Britain. Robert has 30 years of experience in Information Communications Technology, including 20 years with BT, during which he has been responsible for holding a number of business change, sales and service management and programme leadership roles with commercial and customer experience. On the BT Scotland Board Robert leads on equality and diversity. Supporting BT’s commitment to volunteering, Robert is Vice Chair of conflict resolution charity, Scottish Mediation Network and was co-founder of the business networking organisation, SWAN – Scottish Workplace Networking – for lesbian, gay, bisexual and transgender people, which followed three years as Chair of BT Kaleidoscope, BT’s LGBT people network. Robert enjoys marathon running, exploring his adopted home country, producing and eating good food and singing, as a member of Love Music Community Choir. Robert lives in Edinburgh with his partner, Nigel.
Head of Policy BT Regions, BT Group
Mark Dames is Head of Policy for BT Regions and Head of Public Affairs for BT Scotland. Born in Girvan, Ayrshire, Mark started his career with BT at the company’s research and development laboratories at Martlesham Heath, Ipswich, working on the development of advanced optical switching technologies and architectures. He also spent a period of his career with Accenture, working on the development of the world’s first interactive digital television and advanced data services platform. A Chartered Engineer and Chartered Physicist, Mark lives in Edinburgh.
Managing Director BT Financial Technology Services, BT Global Services
Robin joined BT in October 2000 having worked for GEC-Marconi for 15 years in the Defence Electronics Business. His first role was to run the Bank of Scotland (BoS) Network IT Services contract and he has since led various programmes across BT Global Services with specific accountability for Gross Margin improvement and Operational Excellence. In his current role he is globally accountable for the financial performance and delivery of all contractual commitments in GB&FM as well as the Business Operations function, Major Deals, the Sales Excellence Programme, Customer Satisfaction, Governance & Risk and Vendor management. With a passion for golf he spends much time on the links and enjoys all sports, cooking and Scottish history. Robin is married with a 18 year old daughter and a 14 year old son.
General Manager Corporate Account Management, BT Business
Joining BT in 2001, Alan has held a number of customer facing roles including working as BT Retail’s client director in Openreach. Since April 2014, Alan has had responsibility for working with BT’s largest SME customers in Scotland and increasing BT’s profile in the Scottish corporate market. He lives in Bishopton with his wife and two children and spends any spare time on all Rugby related matters, playing, coaching and watching.
Reliability Programme Lead, BT Technology Service & Operations
Greg is responsible for IT systems reliability across BT’s TSO division. Having joined BT in 1990, Greg has held a number roles across the design and systems development teams. He is also lead for the software engineering profession across BT Group. A graduate of Strathclyde University, Greg is married with a son and a daughter. He’s a keen mountain biker but enjoys most sports.
Shonaig Macpherson CBE
Born in Irvine, Shonaig Macpherson is chairman of The Prince’s Trust Scotland and The Prince’s Scottish Youth Business Trust. She was formerly senior partner of the law firm McGrigors, specialising in intellectual property, and was a member of the Cultural Commission and the Calman Commission. She was the first woman to chair the National Trust for Scotland. Shonaig is married with two sons and lives in Linlithgow.
Business Development Director, Next Generation Access Scotland, BT Group
In her current role, Liz is leading BT’s response to public procurement exercises for next generation broadband access in Scotland. She joined BT’s local network division Openreach in Scotland as a general manager in 2006, commanding a field force of around 800 engineers responsible for more than a million communication lines, before being promoted into a series of strategic UK management roles. Before joining BT, Liz was operations director of the charity ProjectScotland and development director for NHS24 at its launch. She spent her early management career with the Scottish Development Agency and Scottish Enterprise in a range of business and technology development roles. Liz is currently a member of the charity Action for Children’s Byte Night Scotland Board. Married with two children, she enjoys hillwalking, mountaineering and skiing.
HR Director Reward & Pensions, BT Group
Jim is responsible for the functional leadership of Reward and Employee Relations across BT Group and advises the Remuneration and Pensions Board Committees. He is a member of the Transformation Leadership Group and the HR Leadership Team. His earlier career was spent in senior roles at Reuters, Scottish Power and the Mobil Oil Corporation. Born in Glasgow, Jim is a keen sports fan, particularly football and golf, and can be heard broadcasting his analysis of Scottish football on British Forces Radio’s Saturday programme “The Score”.
Vice President GB&FM Client Services, BT Global Services
Jim is responsible for BT’s global ICT deployments to major worldwide customers in industry sectors (Global Banking, Manufacturing, Logistics, Pharmaceuticals and Consumer Products) and also its domestic products in Asia Pacific, Europe, Middle East and Africa, Latin America, the US and Canada. He also heads up one of five strategic Global Development Centres, based in Glasgow, which lead the innovation, design and deployment of a range of BT’s global systems and networks. Jim has enjoyed a long career in software engineering since graduating in Electronic and Electrical Engineering from Strathclyde University, where he was sponsored by BT. A member of the board of eSkills Scotland, which develops links between Scottish universities and the ICT industry, he currently lives in Ayr.
Contract Director Scottish Water, BT Group
Martin Southern is contract director for all services BT provides to Scottish Water. In addition, he also supports business development opportunities with the Scottish Public Sector, identifying ways that clients can benefit from ICT solutions. Martin joined BT in 2002, working on its partnership with the City of Edinburgh Council. His earlier career was spent in business transformation consultancy for a long list of blue chip clients in the UK, Europe and Australia. Externally, he supports the CBI Scotland Public Sector Group and also the Scottish Public Sector Innovation Exchange. Martin lives in Edinburgh with Jean and is kept busy entertaining their three children, leading a thriving troop of 60 Scouts and is also District Commissioner across all 11 local Scout Groups.
Senior PR & Corporate Relations Manager, BT Group
Anna is responsible for BT’s corporate and media relations across central Scotland and leads next generation infrastructure communications for GB regions. She joined BT in June 2000 to manage internal communications for BT Scotland. Previously Anna was an account manager for a leading Scottish public relations agency and spent 12 years as a journalist in regional newspapers. She is a member of the Chartered Institute of Public Relations and the National Union of Journalists and her interests include social media, the environment, reading and being with her family.
Vice President, BT Health & Public Sector, BT Global Services
Paul Taylor is the vice president responsible for BT’s Health, Local and Devolved Government business. He joined BT in 1997 and has held a number of senior management and executive roles in sales, service and ICT delivery roles in the UK and international. Prior to taking on his current role in November 2013 Paul was responsible for the delivery of Global Services customer ICT programmes, and the pan-BT Project & Programme Management practice. Prior to joining BT, Paul worked for Unisys and Olivetti in various management roles in the UK, US and Italy. He is married with two daughters and is a graduate of Glasgow University, Oxford University and Strathclyde Graduate Business School.
Shirley Campbell, Director for People and Organisational Development, Scottish Water
Scottish Water is one of the largest global water companies, providing vital services to 2.4 million households and 159,000 business premises across Scotland. Shirley is a member of the Scottish Water Executive team and leads development and engagement with its 3500 people. She also has responsibility for Workplace and is passionate about agile working and creating environments where people can flourish and be highly productive. Before joining Scottish Water in 2011, Shirley held senior HR and corporate services roles at Heriot Watt University, Royal and Sun Alliance and Aviva. A Chartered Fellow of the Institute of Personnel and Development and a lay member of Court at the University of Dundee, Shirley is also a trained counsellor.