BT Cymru/Wales

Cymraeg

Welcome to the BT Wales website

We have embarked on a journey, and people sometimes ask where it will end. Business is not a game where someone blows a whistle and there is a final result. Instead, a business is a continuing activity and there are always fresh challenges to be faced.

The communications industry is one of continual change and BT is barely recognisable as the company it was several years ago. We were primarily a UK lines and calls business; today we are offering communications possibilities that no one had even thought of back then to customers in 170 countries.

In a very short time, we’ve gone from a narrowband, fixed-line communications business, to a broadband company harnessing the power of modern networks to help our customers communicate anywhere, any time, using whatever devices they happen to choose.

We’ve brought levels of choice and control to our customers at home, at work, or out and about, that would once have seemed impossible. Who would have thought that BT would be offering next-generation digital TV over broadband? Our BT Vision service enables customers to watch what they want when they want - without having to pay a monthly subscription.

Who would have thought that our customers would have been benefiting from intelligent, seamless fixed / mobile communications at home, at work or in between - chatting, swapping data, surfing the internet, doing business?

Who would have thought that we would be helping some of the world’s largest companies and organisations do business and serve their customers around the world?

But the thing about transformation, however radical and however successful, is that there is no end point. No moment at which you can sit back and think ‘job done’.

Even when we hit five million broadband connections in 2005 - more than a year ahead of schedule - there was no time to take it easy. Today, that number is around 15 million and climbing.

The telecommunications world is changing rapidly and business, government and the people of Wales need to be aware of new developments and the potential they hold for improving our prosperity and our quality of life.

For businesses, convergence means new ways of finding and keeping in touch with customers, new routes to market, new ways of working, easier use of flexible working and cheaper services.


Ann Beynon, BT Director Wales