Latin America

BT has operated in Latin America for more than four decades. Since 2002 we have aggressively expanded our Latin American presence to support the needs of our multi-site customers. Today BT operates in 22 markets and has local teams in 10 countries across the region: Argentina, Brazil, Chile, Colombia, Ecuador, El Salvador, Mexico, Peru, Uruguay and Venezuela.
BT offers a robust technology portfolio in Latin America, including Voice and Data Management, Network and Systems Integration, Mobility, Security, Customer Relationship Management, Business Applications and Managed Services (including LAN/WAN and CPE). Our comprehensive suite of technology solutions, bolstered by the recent acquisition of BT Infonet, provide a "one-stop shop" for the complex technology challenges faced by modern corporations.

Office

BT Latin America (Regional Headquarters)
Edificio Villa Lobos
Av. Nações Unidas, 4777 - 14º  andar
05477-000  São Paulo,  Brazil

Telephone: (55 11) 2101 9800
Fax: (55 11) 2101 9850
Email:  latin.america@bt.com 

Network Operations Center

BT’s Latin American customers are supported by a Regional Operations Center (ROC) located in São Paulo, Brazil. The ROC serves as a single point-of-contact for Customer Service and provides network monitoring and proactive diagnosis on a 24X7 basis in multiple languages. The ROC is integrated with BT’s five other Regional Centers around the world, ensuring truly globalised operations management.

Customers

BT serves multinational companies in more than 20 countries across Latin America. Customers in the region include Unilever, Inbev, Reuters, Syngenta and Manpower. Analysts and customers alike have recognized BT’s commitment to delivering a simple and complete customer experience.

"BT accepted the challenge to reduce and control telecom costs in Latin America and has been delivering outstanding benefits for Unilever."
Alexandre Oliveira, Regional IT & Infrastructure Services Manager of Unilever Latin America

Partners

BT has established agreements with over 200 companies in order to offer our customers the greatest flexibility and most advanced, fully integrated solutions possible. These well-established alliances broaden the expertise and resources that customers can depend on now and for the future.

Killer facts

• Local entities in 22 countries with integrated billing capability
• Locally based teams in 10 key markets
• 24X7 Regional Operations Center in São Paulo
• Wholly-owned infrastructure, NNIs and commercial agreements with 200+ global and regional key suppliers
• Ability to deliver complex managed solutions