BT Retail is a major force in the communications market and has:
18,000 employees
18.3 million customers
annual revenues of £8.5 billion generated in 2005-06.
Customers are at the heart of BT Retail business, which focuses on developing new market opportunities and innovative products and services.
For the consumer market, BT Retail develops and delivers innovative propositions, such as BT Fusion, BT Talk Together, Entertainment, BT Answer and BT Broadband.
For business customers, this means developing bespoke solutions and giving advice on important areas of business strategy.
BT Retail operations include BT regions, customer service, products, mobility and strategy, enterprises and support activities.
For more information, go to the bt.com website.
BT Retail business structure
