Global Services

We’re a leading global business communications provider. We help around 6,200 corporate and public-sector customers across 180 countries embrace the digital age, innovate and work more efficiently. 

We deliver value to our customers by combining our products and services with industry-specific solutions and consulting expertise.

We operate globally and deliver locally, to help our customers make connections and create new possibilities.

From April 2016, in line with the new BT organisational structure, we’re able to focus more on our key areas of strength, serving multinational companies and financial services organisations headquartered in the UK and across the world. As well as continuing to serve the communications needs of major public and private-sector customers outside the UK.

We are structured around four regional operations:

 
  • UK
  • Continental Europe
  • US and Canada
  • High Growth regions of; Asia Pacific, Middle East and Africa and Latin America

Providing specific solutions and expertise to ten key industry sectors:

 
  • Financial Services
  • Public Sector
  • Automotive
  • Energy and Resources
  • Healthcare and Life Sciences
  • Manufacturing
  • Media and Business Services
  • Retail and Consumer Goods
  • Technology and Telecoms
  • Travel, Transport and Logistics

Speed of delivery

We put our customers at the heart of our decision-making and have made progress in improving customer service. We’ve increased the speed of delivery of our main products and have further improved our Right First Time performance. We’ve extended our customer satisfaction measures to give clearer insight into customer experience. But we continue to work on service delivery as our loyalty surveys have shown a decline in customer satisfaction.

2015/16 Performance overview

We grew underlying revenue excluding transit in the high-growth regions of the world and Continental Europe. But overall it declined, driven by lower UK public-sector income. Despite this, we grew our operating cash flow. We have also delivered a better mix in our order intake, winning more brand new business.

Looking ahead, our security and cloud-based products will help us deepen our customer relationships. We’ve announced our ‘Cloud of Clouds’ strategy and launched a new generation of cloud services to help customers address their business challenges in a rapidly-changing digital world.

These cloud services rely on technology developed by ourselves and our partners and provide large organisations around the world with a greater choice of cloud services (their own, BT’s and third parties’), using our network. 

For more information, go to the Global Services website.

Global Services business structure

ceo image
Luis Alvarez
CEO
Ian Duerden
President, Global Customer Service
Bas Burger
President, Americas and BT Conferencing
Mark Hughes
CEO, BT Security Enterprise
Richard Cameron
CFO, Global Services and Deputy CFO, Group
Kevin Taylor
President, Asia, Middle East & Africa
Ashish Gupta
President, GS UK & Global Banking & Financial Markets
Liz Walker
General Counsel
Deb Lee
Chief Human Resources Officer
Chet Patel
President, Global Portfolio & Propositions
Corrado Sciolla
President, Europe & Global Telecom Markets
Maria Pecorari
Chief Strategy Officer
Chris Cochrane
CIO