Global Services

We’re one of the world’s leading providers of communications services and solutions, with customers in 180 countries.
We operate globally and deliver locally, with 17,000 Global Services experts serving leading multinational companies.

Our unique breadth of scope, reach and capability helps our customers solve the most complex business communications requirements on a global scale. We’re innovative in our thinking and dependable in our delivery.
We organise our business around our customers, with specialist industry practices underpinned by world leading security and customer service.

Our portfolio strategy, the Cloud of Clouds, is a powerful combination of cloud services, IT integration skills, global network and professional security expertise. It allows our customers to connect easily and securely to the applications and data they need, regardless of where they’re hosted and where they’re based.

We’re well placed to be a trusted partner as our customers digitally transform their businesses.

2015/16 Performance overview

We grew underlying revenue excluding transit in the high-growth regions of the world and Continental Europe. But overall it declined, driven by lower UK public-sector income. Despite this, we grew our operating cash flow. We have also delivered a better mix in our order intake, winning more brand new business.

Looking ahead, our security and cloud-based products will help us deepen our customer relationships. We’ve announced our ‘Cloud of Clouds’ strategy and launched a new generation of cloud services to help customers address their business challenges in a rapidly-changing digital world.

These cloud services rely on technology developed by ourselves and our partners and provide large organisations around the world with a greater choice of cloud services (their own, BT’s and third parties’), using our network.

For more information, go to the Global Services website.

Global Services business structure

ceo image
Luis Alvarez
Ian Duerden
President, Global Customer Service
Bas Burger
President, BT in the Americas
Mark Hughes
CEO, BT Security
Richard Cameron
CFO, Global Services and Deputy CFO, Group
Kevin Taylor
President, Asia, Middle East & Africa
Ashish Gupta
President, GS UK & Global Banking & Financial Markets
Liz Walker
General Counsel
Deb Lee
Chief Human Resources Officer
Chet Patel
President, Global Portfolio & Marketing
Corrado Sciolla
President, Continental Europe
Maria Pecorari
Chief Strategy Officer
Chris Cochrane