Global Services

Global business

With customers in 180 countries, we’re one of the world’s leading providers of communications services and solutions. We have 17,000 people serving leading multinational companies – meaning we operate globally, but deliver locally.

We’re organised around our 5,500 customers – and our unique breadth of scope, reach and capability means we solve the most complex business communications requirements on a global scale. Simply put, we help our customers use communications to find new ways of doing business.

And it’s all underpinned by world-leading security and customer service. Our portfolio strategy, the Cloud of Clouds, combines cloud services, IT integration skills, a global network and professional security expertise. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world.

How we’re doing

Revenue was up 8% in Q3 2016/17 including a £172 million positive impact from foreign exchange movements whilst transit revenue was down £1 million. Underlying revenue excluding transit adjusted for the acquisition of EE was down 7% and excluding the revenues of our Italian business was down 2%.

We signed a contract with SNCF to provide secure remote access for around 100,000 employees and consolidated our relationship with Grupo Santander. In addition, we extended our contract with Dixons Carphone to provide their voice, data and wi-fi services in the UK. However, total order intake was £1.2bn in the quarter, down 14% and on a rolling 12-month basis was £5.0bn, down 8% year on year, reflecting challenging international corporate markets

During the quarter, we continued to build on our Cloud of Clouds portfolio strategy by providing customers with direct connectivity to SAP solutions hosted in T-Systems’ data centres. We also announced an acceleration of our investments in dynamic network services, including new technology for our future software-defined WAN service.

By the end of the quarter, our overall cloud collaboration portfolio was being used by more than one million employees of global organisations. We have expanded availability of our standalone Distributed Denial of Service (DDoS) mitigation service to additional countries in Europe.

Global Services business structure

ceo image
Luis Alvarez
CEO
Ian Duerden
President, Global Customer Service
Bas Burger
President, BT in the Americas
Mark Hughes
CEO, BT Security
Richard Cameron
CFO, Global Services and Deputy CFO, Group
Kevin Taylor
President, Asia, Middle East & Africa
Ashish Gupta
President, GS UK & Global Banking & Financial Markets
Liz Walker
General Counsel
Rebecca Markovits
Interim Chief Human Resources Officer
Chet Patel
President, Global Portfolio & Marketing
Maria Pecorari
Chief Strategy & Digital Officer
Chris Cochrane
CIO