Global Services

With customers in 180 countries, we’re one of the world’s leading providers of communications services and solutions. We have 17,000 people serving leading multinational companies – meaning we operate globally, but deliver locally.

We’re organised around our 6,200 customers – and our unique breadth of scope, reach and capability means we solve the most complex business communications requirements on a global scale. Simply put, we help our customers use communications to find new ways of doing business.

And it’s all underpinned by world-leading security and customer service. Our portfolio strategy, the Cloud of Clouds, combines cloud services, IT integration skills, a global network and professional security expertise. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world.

How we’re doing

Revenue was up 16 per cent in Q2 2016/17, and we launched new products and services to meet the needs of our customers (5,500) around the world.

One of these launches was BT Compute for Microsoft Azure, which is part of our Cloud of Clouds portfolio strategy. This new solution means BT customers can order integrated cloud services from Microsoft alongside BT’s own cloud services.

We completed the integration of the next generation of security products from Palo Alto Networks and Fortinet into our managed security services – giving customers advanced protection against ever-increasing cyber threats.

And we provided enhanced denial of service protection for key customers during the Rio Olympics.

Global Services business structure

ceo image
Luis Alvarez
CEO
Ian Duerden
President, Global Customer Service
Bas Burger
President, BT in the Americas
Mark Hughes
CEO, BT Security
Richard Cameron
CFO, Global Services and Deputy CFO, Group
Kevin Taylor
President, Asia, Middle East & Africa
Ashish Gupta
President, GS UK & Global Banking & Financial Markets
Liz Walker
General Counsel
Deb Lee
Chief Human Resources Officer
Chet Patel
President, Global Portfolio & Marketing
Corrado Sciolla
President, Continental Europe
Maria Pecorari
Chief Strategy & Digital Officer
Chris Cochrane
CIO