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Global Services

Global business

With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, proving the services they need to create the digital transformation of their businesses.

We’re structured around four regional operations providing expertise in key industry sectors. By combining our global strengths in networks, ICT and innovation with our deep expertise and global delivery model we’ve become a trusted partner for our customers.

Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world.

How we’re doing

For the year ending 31 March 2017, revenue was up 8% including a £470m positive impact from foreign exchange movements and a £17m decline in transit revenue. Underlying revenue excluding transit adjusted for the acquisition of EE was down 2%, and excluding the revenue of our Italian business this was flat.

In the UK, underlying revenue excluding transit adjusted for the acquisition of EE was up 1%. In continental Europe underlying revenue excluding transit was down 9%, due to weak trading in Italy. Excluding the revenue of our Italian business it was up 5%.

Our total order intake was £0.9bn in the quarter, down 28% and on a rolling 12-month basis was £4.6bn, down 10% year on year, reflecting challenging international corporate market conditions.

We signed a contract with Bridgestone for network and managed cloud services at more than 200 locations in Europe, the Middle East and Africa. We renewed our contract with Heidelberg Cement to connect 800 locations throughout Europe and Africa. In the US, we signed a contract with Travel Leaders Group for voice, customer contact centre and network services at 20 locations.

We announced the integration of Symantec’s latest technology into our security portfolio, bringing to our customers enhanced visibility of incoming internet traffic and simplified administration of network security. We also announced a new partnership agreement that enables T-Systems to offer their customers the option of using a range of our network services to connect their operations all around the world.

Visit our site at www.globalservices.bt.com

Global Services business structure

ceo image
Bas Burger
CEO
Thomas Duecke
President, Global Customer Service
Jennifer Artley
President, BT in the Americas
Mark Hughes
CEO, BT Security
Martin Smith
CFO
Kevin Taylor
President, Asia, Middle East & Africa
Ashish Gupta
President, GS UK & Global Banking & Financial Markets
Liz Walker
General Counsel
Rebecca Markovits
Chief Human Resources Officer
Chet Patel
President Continental Europe
Maria Grazia Pecorari
President, Digital, Global Portfolio & Marketing
Chris Cochrane
CIO