We have grown our broadband and TV services and reduced line losses, while improving efficiency and reducing customer complaints. However, the economy has affected the SME market in particular. We remain focused on reducing costs and have consistently delivered reductions in our cost base by simplifying, standardising and automating processes.
BT Retail serves its customers through four customer-facing divisions: BT Consumer; BT Business; BT Ireland, and BT Enterprises.
BT Enterprises consists of six separate businesses each of which operates as a standalone business:
Audio, video and web conferencing and collaboration services for large corporate customers in the UK and around the world.
Directory Enquiries (118500), operator and emergency services, marketing solutions business, including ‘The Phone Book’, website design services and web- based marketing services that help customers advertise their businesses online.
Specialist services for the retail sector including store point of sale systems, back-office applications such as merchandising and sales analytics, and software and platforms for website transactions.
BT Redcare Fire and intruder alarm signalling services, CCTV and surveillance networks and control room services, mobile-to-mobile solutions for vending machines, cash machines and payment terminals, taxis and fleet management.
Public payphones and managed prison, card and private payphones.
Premium BT Openzone wi-fi hotspots and BT Fon hotspots offering broadband on the move to retail customers and to wholesale customers such as mobile network operators.
We are the leading provider of voice and broadband services for retail consumers in Great Britain and we also have a growing pay-TV service, BT Vision. We sell services under the BT brand as well as the Plusnet brand in order to reach a wider range of customers. Our BT-branded services have a range of extra features that set them apart from competitors while Plusnet provides simple voice and broadband services for more cost-conscious customers.
BT Business supplies SMEs in Great Britain with fixed calls and lines, broadband, mobility and IT services as well as data and voice networks.
BT Ireland operates in Northern Ireland and in the Republic of Ireland. In Northern Ireland we operate the copper access network and are the leading provider of communications services to consumers, SMEs and the public sector. We are also rolling out fibre in partnership with the Northern Ireland government through the Department of Enterprise, Trade and Investment’s broadband project. In the Republic of Ireland we serve corporate and public sector customers and we are one of the largest providers of wholesale network services to communications providers.
For more information, go to the bt.com website.
BT Retail business structure