The Equality of Access Office (EAO) monitors BT’s delivery of the Undertakings on behalf of the EAB. It also assesses complaints from communications providers and manages a programme of stakeholder engagement on behalf of the EAB. For more information on the EAO, see How we work.
Jon Furmston
EAO Director
Claire Knight
PA to EAO Director
David Mulholland
Head of Compliance Monitoring
Zulema Aragones-monjas
Head of Regulatory Affairs and Compliance, EAO, EMEA & LATAM
Steve Kerr
Compliance Monitoring & Analysis Manager
Joanne Large
Head of External Relations
To contact the team, e-mail eao@bt.com