'It matters…' – the BT Undertakings code of practice

BT people must follow a code of practice to meet the Undertakings the company gave to Ofcom in 2005.

The code is in two parts. The first applies to everyone working for BT, the second covers people in specific parts of the business.

PDF format Part one - information and guidance for everyone in BT 

PDF format Part two - for BT people in specific parts of the business