BT Customer Complaints Code

As hard as we try, we might not always get it right. This Customer Complaints Code gives you clear and useful information about what you can do if you’re not happy. It tells you:
  • how you can complain
  • what we’ll do and when
  • what you can do if you’re still not happy

This code is available in Braille, large print and Audio CD (including a text data file that can be used on PC’s). If you require any of these alternative formats please ask when requesting the code and we will arrange to send you one.

Hard copies are free on request.

We hope you find the BT code useful, if you wish you can download a version of the Complaints Code PDF document 

The information provided in this code is not contractual and is in addition to any other rights you may have under the terms and conditions that apply when we supply services and equipment to you. You can find these terms at All information was correct when this code was published (February 2016).

We provide services throughout the UK, although some may not be available in Hull. 

To view the download on this page you may need some software. This can be obtained by following the links below.

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