BT's codes of practice

BT Undertakings Code of Practice

'It matters....' is BT's code of practice for BT people and sets out the rules we must follow to comply with the Undertakings.

Customer related codes of practice

Here at BT we have a number of Codes of Practice covering various elements of our business. Please choose the appropriate code from the list below:

BT Customer Complaints Code

BT code of practice for residential customers and small businesses

BT privacy policy

Audiovisual content information - Good practice principles
BT and other key players in the audiovisual market have worked with the Broadband Stakeholder Group to launch a set of good practice principles for the provision of information about audiovisual content.

BT's Sales and marketing approach

BT and the Ofcom Broadband Speed Code of Practice