- BT Group
Next Generation Broadband
What we’re doing and how you could benefit
BT's history
We're the oldest tele-
communications company in the world
Connected Earth
Online museum of communication
Inside Out
BT's corporate blog
- Responsible business
Better World Magazine
Latest issue
Case studies
Highlighting our responsible business activities all over the world
Search the Sustainability Report - BT careers around the world
Next steps
Job search and apply
Where next?
Find out about
what the future
might hold
Meet our people
Find out what
its like from the
people who work here
BT's response to the Ofcom Review of Alternative Dispute Resolution Schemes Report and Draft recommendations
BT's response to the Ofcom Review of Alternative Dispute Resolution Schemes Report and Draft recommendations
Issued October 5, 2005
Summary of response
This Review goes beyond the stated purpose of re-accrediting the ADR schemes and includes issues, e.g. complaint handling procedures, within the recommendations that BT considers to be inappropriate. The Review should focus on the performance of the existing accredited schemes in carrying out their role on dispute resolution.
The two ADR schemes that have been accredited by Ofcom have some fundamental differences but the Review gives the impression that the two schemes are very similar. Given the differences BT would have expected some of the draft recommendations might be more appropriate or relevant to a particular scheme.
Download full response as PDF document
BT would welcome any comments on its position as laid out in this document. Comments should be emailed to gordon.bickham@bt.com.
