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Statement of Policy on the persistent misuse of an electronic communications network or electronic communications service
Statement of Policy on the persistent misuse of an electronic communications network or electronic communications service
Issued January 9, 2006
Summary
BT welcomes Ofcom's new stance against companies who make excessive numbers of silent calls. Silent calls are a known nuisance for consumers and the proposed procedures, as outlined in this statement, should encourage and help the call centre industry to address this problem. BT's Nuisance Call Bureau receives high volumes of calls from customers about silent calls and BT has provided information gathered from these calls to Ofcom to enable investigations to be considered.
BT has some detailed comments on Ofcom's proposals which are given below, but in general we are supportive of Ofcom's proposals. There are, however, a small number of areas where BT has concerns. In particular, the proposed new requirement to provide a brief informative message within one second of the call being answered could potentially prove to be more of an irritant to a customer than to receive a silent call. The procedures will also require the delivery of a CLI on all outbound calls made by diallers, and BT believes that this will enable customers to obtain the information they may require without the need for an informative message to all customers who experience an abandoned call. Delivery of the informative message is an unnecessary addition with potential consumer detriment.
Download full response as a PDF document
BT would welcome any comments on its position as laid out in this document. Comments should be addressed to Gordon Bickham by e-mail to gordon.bickham@bt.com.
