Additional Charges for Consumers

BT’s response to Ofcom’s Consultation on Additional Charges for Consumers

Introduction

BT is pleased that Ofcom is proposing to issue guidance on its interpretation of the Unfair Terms in Consumer Contracts Regulations, and is fully supportive of Ofcom’s aims to protect consumers from hidden charges and to aid compliance for CPs. The importance of transparency and fairness in all dealings with consumers cannot be over-estimated .

In general BT agrees with the approach that Ofcom is taking in relation to each type of charge; the few exceptions to this are explained in our response below.

In relation to enforcement, it is also extremely important that there is a level playing field such that all CPs are treated equally. If there are to be administrative thresholds set, this must be done on the basis of equally detailed data (on costs, for example) from all CPs across all types of services. Otherwise there is a risk that competition will be distorted and consumer detriment will continue unchecked in certain parts of the industry.

BT will continue to co-operate with Ofcom and will be happy to provide any further information required to enable Ofcom to reach its conclusions.

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BT welcomes comments on the content of this document. Comments should be addressed by e-mail to Dee Cheek