Persistant misuse

Revised statement of policy on the persistent misuse of an electronic communications network or service

Issued 31 January 2008

Introduction

BT welcomes the opportunity to comment on Ofcom’s proposals for revising the statement of policy on the persistent misuse of an electronic communications network or service.

We are concerned that whatever changes are finalised in a reviewed statement, the real perpetrators of persistent misuse will continue unheeded, ignoring even the most basic requirements such as adherence to TPS, CLI, recorded message etc. We are aware, for example, of a return of the misuse of fax broadcasting and wide abuse of the calling line identification facility. These incidents are not necessarily reflected in the monthly silent call figures from our Nuisance Call Bureau that we provide to Ofcom. We appreciate that it is because these companies ignore such basic requirements that consumers who suffer from their actions are unable to complain, and therefore these companies have no action taken against them. However, we consider that there is a real consumer detriment issue that is being overlooked.

You can download the full response as a PDF document

BT would welcome any comments on the contents of this document. Comments should be emailed to Anthony Foster.