Key Product Performance Indicators

Introduction

The product KPIs relate to periods up to the end of September 2014. Generally, we show two measures for each performance parameter: the service standard BT received itself; and the average standard received by other communications providers. Spot comparisons of this type of data are vulnerable to a number of factors which may have nothing to do with equality of treatment. They are, however, useful for determining where issues may exist and remedial action may be required.

Wholesale Line Rental

Key performance indicators relating to Openreach's wholesale line rental. To see the charts, please follow the link below:

Wholesale Line Rental

Unbundled Local Loop

In this section we show the key performance indicators relating to Openreach's Unbundled Local Loop products. To see the charts please follow the link below:

Unbundled Local Loop Provision and Repair

Wholesale Extension Services

Key performance indicators relating to Openreach's Wholesale Extension products. To see the charts, please follow the link below:

Wholesale Extension Services

EAD

Key performance indicators relating to Openreach's Ethernet access Direct products. To see the charts, please follow the link below: 

Ethernet Access Direct 

NGA 

Key performance indicators relating to Openreach's NGA products. To see the charts, please follow the link below:

Next Generation Access

IPstream & Wholesale Broadband Connect

Key performance indicators relating to BT Wholesale IPstream & Wholesale Broadband Connect products. To see the charts, please follow the relevant link below:   

IPstream & Wholesale Broadband Connect

Invitation to Comment

If you would like to comment on any aspect of these KPIs, please e-mail tsrundertakings@bt.com.