Also in this issue...
Self-help videos aid customers
BT Retail has launched a range of online self-help videos – see www.youtube.com/user/BTCare. The videos follow research showing 64 per cent of customers are prepared to go online for help - including 37 per cent who welcome the idea of online support videos. A further 20 per cent would go online if help was laid out in an easily understandable and easy to find way.The ten self-help videos went live on You Tube at the end of 2009. Each one lasts between one and two minutes. They cover a range of topics including reducing Wi-Fi interference, setting up an e-mail account and fitting a broadband accelerator. New videos will be uploaded every month and work is underway to load subtitles onto the content. Customers viewing the videos are being invited to comment on them and suggestions for new topics are welcome.
Wi-Fi gets wider with BT Total Broadband
BT has announced unlimited access to 1.5 million BT FON and BT Openzone.
Wi-Fi hotspots across the UK for millions of BT Total Broadband users, including O2’s mobile customers who are about to have their 3G access rationed as they upgrade to new devices.
BT’s move ensures that millions of people with smartphones, laptops, netbooks and burgeoning numbers of tablet computers, such as the iPad, can still have fast, reliable internet access when away from the home or office.
BT FON is a rapidly expanding Wi-Fi community of people who can take their broadband with them by sharing access securely with other BT FON members when out and about across the UK. BT Openzone is a Wi-Fi service that can be accessed in places such as airports, hotels, coffee shops, motorway service stations and city centres. Such is the scale of these networks’ combined hotspots BT is now in the unique position of being able to offer Wi-Fi access in locations across the UK.
Previously, BT Total Broadband users had limits on Wi-Fi minutes available to use at BT FON and BT Openzone hotspots depending on their BT Total Broadband option. Recognising the growing need for internet access on the move, BT has now decided to offer unlimited Wi-Fi access across all BT Total Broadband options, to further consolidate as the UK’s most complete broadband provider.
BT and inclusive communications
BT Supports Deaf Awareness Week
Supported by over one hundred deaf charities and organisations under the umbrella of the ‘UK Council on Deafness’, Deaf Awareness Week (28th June to 4th July) is an annual activity involving national and local events across the UK. As part of our commitment to inclusive communications, BT supported Deaf Awareness Week. We brought together BT Volunteers to promote the RNID’s hearing check service in a number of BT stores, offered a special promotion price on two BT phone products (BT’s Freestyle 750 Twin and Trio) that are particularly suited to consumers with hearing impairments and distributed supporting publications and literature including information on BT’s inclusive range of telephones to enable better communicationConstituency noticeboard
Free BT Educational resources on-line
BT offers a range of educational resources on-line for schools or community groups in your constituency. The resources are free to download or order on-line and teach a range of communications skills to young people. If you would like support in communicating this initiative to your constituents, please contact Clova Fyfe.
Parliamentary helpline for constituency queries
BT has a Parliamentary helpline for all MP’s offices to provide assistance on any BT related queries from constituents. The helpline, which is open from 9am to 5pm from Monday to Friday, is also available for queries related to any personal or constituency office services with BT. The helpline is 0800 200 789.
Call for internet rangers in your constituency
BT has launched the Internet Ranger of the Year Awards for 2010/11. Any young person in the UK aged up to 16 years old in your constituency who has taught an older person or group of older people basic computer skills and how to use the internet, is invited to apply. Each national winner, from England, Scotland, Wales and Northern Ireland will receive a laptop plus £100 worth of vouchers for software/computer equipment. The overall UK winner will receive an additional £200. Entries are also invited from schools or groups of schools working to help older people make the most of the internet. The winner of the BT Internet Rangers School Award will win a top prize of £4,000 and two runners up will receive prizes of £2,500.
PrintContact us
For policy enquiries please contact:
Tim O'Sullivan, Director of Public Affairs
Tel: 020 7356 6593
Fax: 020 7726 0613
Email: tim.osullivan@bt.com
For enquiries about constituency issues please contact:
Clova Fyfe, Head of Parliamentary Affairs
Tel: 020 7356 5352
Fax: 020 7726 0613
Email: clova.fyfe@bt.com
If you have an enquiry about your own home or business lines including new orders, please call the Parliamentary Helpline on 0800 200 789
(Monday - Friday 8.00am - 6.00pm)
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