Regulation is a complex legal matter. The following summary is intended only as a guide to the main aspects of the regulatory regime and is based upon the detailed explanation contained in BT's Annual Report & Accounts.
BT operates in an environment, which is increasingly competitive and dynamic. It must also, however, comply with extensive regulation.
In the United Kingdom, in particular, this affects the way BT does business. Outside the UK, BT's operations also have to take account of other regulatory regimes.
For further information about the regulatory environment please contact Shetal Joshi. Please note that individual customer issues cannot be actioned by the regulatory team. To find the contact information you need, just choose from the full range of options from our Customer Service contact details.
