The Equality of Access Office (EAO) monitors BT’s delivery of the Undertakings on behalf of the EAB. It also assesses complaints from communications providers and manages a programme of stakeholder engagement on behalf of the EAB. For more information on the EAO, see How we work.
Jon Furmston
EAO Director
Claire Knight
PA to EAO Director
David Mulholland
Head of Monitoring
Zulema Aragones-monjas
Monitoring and Reporting Manager
George Mancz
Monitoring and Analysis Manager
Pete Wiseman
Monitoring and Analysis Manager
Lucy Dennett
Audit and Compliance Manager
Joanne Large
Communications Manager
To contact the team, e-mail eao@bt.com
